Product Description

Why do some changes fail while others succeed?

How can you make sense of the many tools and approaches for managing change?

How can you lead change successfully, both in your personal life and professional career?

After more than 14 years of research with corporate change, the ADKAR model has emerged as a holistic approach that brings together the collection of change management work into a simple, results oriented model. This model ties together all aspects of change management including readiness assessments, sponsorship, communications, coaching, training and resistance management. All of these activities are placed into a framework that is oriented on the required phases for realizing change with individuals and the organization.

The ADKAR perspective can help you develop a "new lens" through which to observe and influence change. You may be working for change in your public school system or in a small city council. You may be sponsoring change in your department at work. You may be observing large changes that are being attempted at the highest levels of government or you may be leading an enterprise-wide change initiative. The perspective enabled by the ADKAR model allows you to view change in a new way. You can begin to see the barrier points and understand the levers that can move your changes forward. ADKAR allows you to understand why some changes succeed while others fail. Most importantly, ADKAR can help your changes be a success. Based on research with more than 1100 companies from 59 countries, ADKAR is a simple and holistic way to manage change.

Product Details

• Amazon Sales Rank: #166184 in Books
• Published on: 2006-08-01
• Original language: English
• Binding: Paperback
• 146 pages

Review
ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. -- James J. Schnaible, City of Albuquerque

It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. -- Rita Wilkins, MSMOB, Planned Care Coordinator, Lake County Health Department and Community Health Center

This is a must read for all executives and managers at all levels. -- Jeffrey A. Randall, PhD, PMP, CACI International Inc.

About the Author
Jeff Hiatt is the president of Prosci Research and founder of the Change Management Learning Center. He is the author of the book Employee's Survival Guide to Change and co-author of Change Management: the people side of change. Jeff was a Distinguished Member of the Technical Staff at Bell Laboratories from 1985 to 1995 where he co-authored Winning with Quality, a story of business and quality improvement for one of AT&T's product divisions. After founding Prosci in 1996, he has led research in change management with more than 900 companies from 59 countries. He is also a frequent guest speaker for executive leadership teams and conferences.

Customer Reviews

Thought provoking
Good book makes a lot of sense and will make you think differently about project/change management. I find myself looking at projects that are not moving and/or moving very slowly and trying to find which "letter" is causing the project to stall. ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement. The author does a very good job explaining each of the ADKAR elements, what they are, how they affect a project and gives suggestions to improve each one. Only real question I had is how to apply it consistently. My guess is you learn how to implement it by taking his week long class on change management.

a resource for the business library
I read this book before I bought it. Of all the books on this model for change management, this was my favorite. It is a straighforward look at organizational change. If you are familiar with change management, it won't be new and diiferent. For me, it was a nice explanation of the steps in this methodology and something I will reference often as I work through organizational change.

My co-workers were not as interested in this book, citing its dry writing. They prefered the books that focused more on individual change management which included more checklists and charts. If you like the individual focus, check out some of the other books by the same authors. All use the ADKAR methodology.

Absolutely the best book on Change Management!
Jeff Hiatt does an outstanding job of presenting a simple model to explain why individuals and organizations struggle with change. His five building blocks for change: awareness, desire, knowledge, ability, and reinforcement are presented in this book. Since being introduced to this model, I think of ADKAR every time I go through a personal or professional change. Thanks Jeff for making it an informative and FUN read!!!