Product Details
Fantastic Customer Service Inside & Out

Fantastic Customer Service Inside & Out
By Doug Smart

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Product Description

In this book 20 experts share success secrets that can turn your career and business into gold!


Product Details

  • Amazon Sales Rank: #958124 in Books
  • Published on: 2002-08
  • Binding: Paperback
  • 250 pages

Editorial Reviews

About the Author
Carol Kivler is president of Kivler Communications, a consulting firm that works with individuals and teams to develop fine-tuned verbal and written communication skills, which lead to improved results. Whether Carol is providing one-on-one coaching, leading a seminar, or delivering a keynote, individuals are intrigued by her unique learning environment. She has been coined, "Cheerleader to Your Soul," by audiences. Carol has made a difference in companies; such as, American Express, The New York Times Broadcasting Group, Federal Reserve Bank, Yale Manufacturing, and Janssen Pharmaceutica.

Carol holds a master's degree from Fordham University and a bachelor's degree from The College of New Jersey. She has taught both in secondary and higher education settings.

She is a member of the National Speakers Assoication, where she is president of the MidAtlantic Chapter. She is also a member of the American Society of Training and Development.