Product Description

Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability.

Written in a down-to-earth style, Administrative Assistant’s and Secretary’s Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more.

Comprehensive and completely up-to-date, this is the book every administrative professional should own.

Product Details

• Amazon Sales Rank: #48441 in Books
• Published on: 2008-04-09
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 592 pages

Review
"A handbook full of essential information for administrative assistants and secretaries." --Reference and Research News

"Provides easy access to a wealth of practical and useful information... comprehensive scope... [a] useful reference tool." --American Reference Books Annual

"An excellent handbook for office reference." --Bookwatch

Review

“A handbook full of essential information for administrative assistants and secretaries.” --Reference and Research News

“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool." --American Reference Books Annual

“An excellent handbook for office reference.” --Bookwatch

About the Author
James Stroman (Dallas, TX) has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. Kevin Wilson (Acworth, GA) is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. Jennifer Wauson (Atlanta, GA) is President of Videologies, Inc.

Customer Reviews

This has been such a help
I just started a job as a secretary and my boss was no help in ttraining. I was lost. A friend recommended this book and it has been a lifesaver!! It has all the details and hints. After a couple of weeks, I looked like a pro.

If you are a boss, buy this book and make it part of your training. If you are a secretary like me, buy it and hide it in the drawer and next time you're stumped, I bet you find the answer here.

Good for Small Business
We run a small business and this book turned out to be a great resource for making us look like a big business. The best sections include standard letter addressing, punctuation, and title addressing.

Not to be missed by any serious professional
This second edition of Administrative Assistant's And Secretary's Handbook has been completely revised with 10 new chapters to cover netiquette, Internet security ,office ergonomics and other modern-day concerns of secretaries and office personnel. From Internet travel planning and PDAs to computer applications common to office procedures, Administrative Assistant's And Secretary's Handbook provides an important reference not to be missed by any serious professional.