Product Description

The Aerobed Sleep Away Elevated is the perfect addition to any home or weekend getaway. With its built-in hands-free pump makes inflating and deflating the bed easy with the turn of the dial. The additional bed height provides the superior convenience and comfort that you would expect in any Aerobed product. Our exclusive pyramid design prevents the bed from swaying and provides added edge support so you can get on and off the bed with ease. The portability and durability of the Sleep Away Elevated make it ideal for overnight guests, visiting family and friends, vacation homes, dorm rooms or anywhere you need a quick and comfortable extra bed.

Product Details

• Amazon Sales Rank: #4438 in Kitchen & Housewares
• Size: Queen
• Color: Blue
• Brand: Aero
• Model: 7813
• Released on: 2008-04-01
• Dimensions: 82.00" h x 18.00" w x 64.00" l,

Features

• Elevated Queen-sized inflatable bed with soft, velvety top
• Twice the height of original AeroBed with an 18-inch high sleep surface
• Innovative hands-free pump inflates bed in 3 minutes, deflates in less than 60 seconds
• Constructed of puncture-resistant, heavy-gauge, non-allergenic PVC vinyl
• Pyramid design prevents the bed from swaying; measures 78 by 60 inches

Amazon.com Product Description
A great choice for weekend guests, the elevated Queen-sized Aerobed Sleep Away inflatable bed is easy to inflate thanks to the hands-free pump integrated into the foot of the bed. Just turn the dial and it inflates to a thickness of 18 inches in less than three minutes, and it deflates in less than 60 seconds thanks to the Quick Air Release Valve. The additional bed height provides the added convenience and comfort, and the bed's pyramid design prevents the bed from swaying and provides added edge support so you can get on and off the bed with ease. The bed is constructed of puncture-resistant heavy gauge PVC vinyl, and it has a plush, velvety sleep surface. It weighs 24.4 pounds, and has a maximum user weight of 750 pounds. It's backed by a 1-year warranty.

Customer Reviews

Terrific product-poor phone
The bed was/is terrific. We use it for guests at our home, and for ourselves on the road. AeroBed service is ultimately terrific, when you finally get to talk to someone. Alas they believe in 'Your business is important to us...meanwhile here's a commercial..." 20 minutes later, all is almost forgiven. After a short while our mattress sprang a small leak. We tried all the recommended actions to repair the leak. When we couldn't fix it, after finally getting through to someone, they were terrific - exchanged the product, and did so quickly, and with no cost to us beyond very small postage.

Aerobed's product is garbage and their customer service is even worse!
Do not just take my word for it. See similar complaints all over the internet; I bought their top of the line mattress and withing six months it leaked badly. More on that in a minute. First let me tell you about my experience with Aerobed Customer Diservice department. Getting a replacement was an exercise in patience and persistence. First call took at least 20 minutes to get a live person to answer. They promised to email me a claim form which I did not receive. So, another call and another 20-30 min on hold. Claim form was promised again. This time in order to avoid another call back I requested it to be sent to 2 email addresses just to be sure. Neither email was received. Another call, another 20-30 min hold time. This time I told them I would not hang up until I got the email. Amazingly, the email arrived this time. Among other things this email will recommend that you send in your claim using a form of delivery that is traceable. Their policy requires you cut off a certain label and return it to them. Cutting out this label destroys the old product. So for some reason if your claim got lost in the mail you would be out of luck. Next time I called I was driving. After another 20-30 min on hold, I told them I was calling to confirm my order was received. I was asked if I had a tracking number. Minor mistake; I had left that at home. I asked the rep if he could please first try to locate my claim and if he could not locate it I would then call back with tracking number. I was told they will not even loolk for your claim unless you provide a tracking number. Bottom line:

DO NOT SUBMIT YOUR WARRANTY CLAIM WITHOUT A TRACKING NUMBER OR YOUR CLAIM WILL NEVER BE PROCESSED!!!

What transpired over the next month was multiple call backs. Every one of them resulting in 20-30 min hold time. Every one resulted in a broken promise that replacement would ship within either a few days or a week. One, excuse was that they were closed for inventory. So of course that drug it out even longer.

I finally received a replacement only after I made enough noise to Amazon that they apparently intervened on my behalf with the manufacturer. The replacement I got after all that was a smaller cheaper model with less features. It came in a generic brown cardboard box with just the dimensions and country of origin (China) rather then the glossy packaging of the origin product. I am left to speculate that they bought truckloads of the cheapest inferior product they could find in order to rid themselves of hundreds or thousands of legitimately disgruntled warranty claimants who were clogging their phone lines.

Within several months, the replacement leaked worse then the original.

no problems
I travel for work and I use the aero bed, since it is easy to pack and move. I have used it everyday for 6 months and no problems. I put a thin foam pad on top for some insulation during the winter months. about every 2 weeks I need to fill it up with some air to make it firm again. Just a pain some times to keep the sheets from sliding off the bed.