Product Details

• Amazon Sales Rank: #62228 in Books
• Published on: 2007
• Format: Import
• Binding: Paperback
• 150 pages

Customer Reviews

The second best place to start with ITIL Version 3
This book is the book ITIL 3 needed. The five core books may prove to be an excellent reference - time will tell - but they are hardly accessible. There was no user-friendly way to get your arms around ITIL until Sharon Taylor produced this introduction. Some people think it explains some concepts better than the core books do. Certainly it attempts to make Service Strategy accessible to mere mortals which is no mean feat.

But before you buy this book, consider buying Passing Your ITIL Foundation Certificate - The Official Study Guide (not available on Amazon yet, but it will be). It is the same size, half the price, and covers much the same territory, only even MORE lightly. And of course it includes sample exam questions to check whether you are actually getting the hang of it or not.

short but valuable
The book is 238 pages long, but removing index, acronyms and glossary is just 170 pages. However there is a good reason for considering this book. At the end of the book there are about 21 pages devoted to explain the "ITIL Service Management Model", a lot of workflow diagrams that takes the reader through the practices, processes and activities. For example there is a nice workflow diagram called "creating a service". I haven't found SOME of those diagrams in the V3 books, I mean the other 5 books. That's why I consider this a very valuable book.
The writting style is very concise and sometimes informal, easy reading for the ITIL newcomers. Do not expect a detailed process description of everything. Overall it is the perfect starting point before investing in the whole V3 book set.

Solid and concise overview for ITIL V3 - A perfect place to start
Not ready to read the full V3 lifecycle? Then I strongly recommend this book. A great overview of V3 with sufficient explanations, diagrams, process charts and descriptions to satisfy most curiosities and illustrate the differences (improvements?) from V2. Easy read and less textbookish than the other V3 books. Start here before reading the core texts to help ease into the detailed specifics and complexities contained within each book. It also serves as a convenient quick reference for those desiring to travel light.