Product Details

• Amazon Sales Rank: #14104 in Books
• Published on: 2002-08-29
• Number of items: 1
• Binding: Hardcover
• 416 pages

Book Info
Delivers hands-on techniques and tools for making Knowledge Management happen at your company. Presents KM case studies from leading companies worldwide, from Nortel to Rolls Royce. Softcover. DLC: Knowledge management.

From the Back Cover

The #1 practical knowledge management implementation guide—now completely updated!

• Incremental, results-driven techniques that build on existing knowledge and infrastructure
• Covers planning, design, development, deployment, and management
• Powerful new solutions for measuring the ROI of KM platforms

In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:

• Identify the knowledge most crucial to your business
• Align business strategy and knowledge management
• Leverage existing infrastructure
• Transition from managing data to knowledge
• Focus on process, and on tacit?not just explicit?knowledge
• Architect a future-proof, adaptable KM platform
• Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology
• Implement leadership and reward structures that make KM work
• Rigorously calculate ROI on KM systems

Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.

The accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, a complete working Web-based KM system, bonus appendices, and reusable copies of all of the book's figures.

About the Author

AMRIT TIWANA is an Assistant Professor of Decision and Information Analysis at the Goizueta Business School, Emory University, Atlanta. Dr. Tiwana's consulting and research specializes in helping large businesses strategically deploy digital knowledge management platforms. His research regularly appears in various research and industry journals. His most recent book, The Essential Guide to Knowledge Management and CRM Applications (Prentice Hall) has been translated into French, Chinese, and Portuguese.

Customer Reviews

An outstanding practical KM book
For the people who is involved with KM, you may have read a lot of information about it. KM is a complex and theoretical topic, with a lot of theory. This book takes yoy step by step, since conceps to implementation, helping you with a KM CD that has usefull tools for the KM practice.

Luis Iván de la Fuente

Black on Dark Grey
This book was purchased for a university course.

It appears that the charts, tables and graphical headings were in colour at some stage, but this edition/printing is all in black and white. The result is black text on dark grey background on all the charts and tables.

Rather unpleasant.

Excellent Book for KM practitioners
This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization.

I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only "theory" book like most text or articles on knowledge management.

Illustrative book with templates, checklists that can help you organize your KM project.

Cesar Castillo