Product Description

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Product Details

• Amazon Sales Rank: #380 in Books
• Published on: 2002-06-18
• Number of items: 1
• Binding: Paperback
• 256 pages

From AudioFile
Mainly about resolving conflicts and influencing people, this useful guide covers every conceivable aspect of talking with others. People hear facts and stories and turn them into shared knowledge when they're not attacked or overpowered--in other words, when they feel safe. No mushy mental health lesson, the program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose. The authors have exceptional ideas about moving toward healthy solutions in a variety of business and personal realms. Anna Fields gives a perfect reading--emotionally bright but still allowing the lesson to retain its practical, straight-talking nature. T.W. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine

Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Book Info
Offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars. Softcover.

Customer Reviews

A must read for anyone who ever talks to others
I think I am pretty good with talking to other about difficult issues, but this book has added a lot to my tool box to pull from so next time I am dealing with someone on a sensitive topic I will have more tools to pull from to make sure we end the conversation in a positive manner.

Read this book if you:
- have kids
- have siblings
- have co-workers
- have parents
- have friends
- go shopping

OK don't read this book if you never interact with others.

Good Book But Leaves Something Out
This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World

Nothing new in this book
Nothing new in this book, it copies things from other books and audio cd's. It is a ok read, but not sure if I would recommend anyone to read it. One thing I totally didn't like was the chapter telling you that sometimes it's ok to go to bed angry. I was thought never go to bed angry and I do not think that is a rule to break.