Product Description

Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

• Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
• Review content from the first edition that has been fully revised and updated to CallManager release 4.1
• Learn how to deploy and manage a CallManager solution
• Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
• Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
• Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more 

Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco® CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems® can understand the role each component plays and how they interrelate.

This book is the perfect resource to supplement your understanding of CallManager. You’ll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.

This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source.

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

Product Details

• Amazon Sales Rank: #295016 in Books
• Published on: 2005-10-02
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 984 pages

Amazon.com Review
Cisco Systems has lately become aggressive in promoting applications of the IP network infrastructure equipment that the company has traditionally sold. Cisco CallManager--the subject of Cisco CallManager Fundamentals--is essentially an IP-based Public Branch Exchange (PBX) that enables companies to carry their voice and data traffic on a single network infrastructure. This book explains how CallManager (originally developed by Selsius Systems) goes about providing call-control services to IP telephony devices and performing reliably as a corporate telephone switch, and offers insight into how the product may evolve. The volume provides systems architects, engineers, and implementation technicians with the details they need to build strong CallManager systems.

Written by members of the CallManager development team and extensively edited for accuracy, Cisco CallManager Fundamentals uses prose and remarkably clear network diagrams to make its points. People looking for a detailed understanding of how CallManager works will find themselves delighted. While technicians looking for click-this, click-that procedures will be generally disappointed (such didactic techniques are not typical of Cisco Press books), they will find a fair number of sections that explain, in general terms, how to do such administrative work as loading users' names into a CallManager database and routing calls to emergency numbers. --David Wall

Topics covered: All aspects of Cisco CallManager, versions 3.0x and 3.1, of interest to the people who design, implement, and maintain the IP telephony solution. Matters of system architecture (with plenty of information about hardware and network requirements), call routing, media processing, and reporting are all covered. Does not include details of CallManager's integration with the Intelligent Contact Manager (ICM) business-rules engine, or much information on external Computer Telephony Integration (CTI) applications.

From the Back Cover

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

* Learn how to deploy and manage a CallManager solution
* Understand how CallManager processes information through detailed architectural examples and descriptions
* Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
* Learn detailed information about North American and international dial plans, trunk and station devices, media resources, managing and monitoring CallManager, and call detail records

Cisco CallManager Fundamentals provides examples and reference information about CallManager, the call processing component of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) IP Telephony solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. You'll learn detailed information about hardware and software components, call routing, media processing, system management and monitoring, and call detail records. The authors, all members of the CallManager group at Cisco Systems, also provide a list of features and Cisco solutions that integrate with CallManager. This book is the perfect resource to supplement your understanding of CallManager.

About the Author

John Alexander is a director of the CallManager software development group at Cisco. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems.

Chris Pearce is a Cisco distinguished engineer in the CallManager software development group at Cisco. His expertise includes call routing, call control, and telephone features. Chris is directly involved in developing the system architecture and design.

Anne Smith is a technical writer in the CallManager support group at Cisco. Her expertise lies in comprehending and distilling complex technical information into comprehensive, accurate, and readable documentation.

Delon Whetten is a senior manager of the call processing team in the CallManager software development group at Cisco. His experience centers on the design and development of message switching, voice messaging, and VoIP call processing systems.

Customer Reviews

A Very Well Docemented Book That Is Clear And Easy To Unders
I did the CIPT training course hoping that it would be enough to pass the exam. Although the instructor was excellent, the documentation was not. It did not couther certain topics in detail, and was hard to follow. As I had to pass the exam for myself and so that the company kept its Cisco Partner Status I had to get some good documentation.

Although I am only half was through this book I am finding it excellent. It goes into good detail on the information, which you have to know, whilst not sending you to sleep on information, which is not relevant to call manager, networking, or telephony. I am confident that once I have read the book a few times I should be able to pass the exam without too much trouble. Cannot say this about the Cisco training documentation.

A Comprehensive Overview From the Development Team
This book provides a great reference to Cisco CallManager! Written by the development team that actually created the software, it gives accurate and incisive information that isn't always easy to find in the Cisco documentation. I highly recommend this book to anyone who is going to purchase, install, or maintain a CallManager system.

Excellent Book!
There is no more authoritative book on the market on Cisco CallManager. This book answered questions for me that I couldn't find anywhere else. In particular, the dial plan chapters unravel the difficulty of complex route plans and helped me to understand each component of the dial plan process. I reach for this book frequently as I administer my CallManager systems!