One of the best selling books on teams in the workplace. Also available on audio cassette. More than just theory, valuable tips and advice on the team building process.

Endorsed by Senator Bill Bradley (for wha that's worth).



Highly recommended.

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Product Description

The bestselling book that explores the remarkable benefits of teams at all levels of the organization. A look at the 30 virtues of good business that have inspired success in thousands of leaders, by the man voted Boss of the Year, 1994 by the National Organization for Women.

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Product Details

• Amazon Sales Rank: #496933 in Books
• Published on: 1994-03
• Number of items: 1
• Binding: Paperback
• 352 pages

From Publishers Weekly
The importance of teams has become a cliche of modern business theory, but few have a clear idea of what it means. In this new edition of their best-selling primer, Katzenbach and Smith try to impart some analytical rigor to the concept. Drawing on their experience as management consultants and a plethora of case studies at companies like Burlington Northern and Motorola, they cover such topics as the optimal size of teams, coping with turnover in team personnel and nurturing "extraordinary teams" rather than "pseudo-teams." Reacting against the touchy-feely interpersonal bent of discourse on teams, they emphasize hard-nosed principles of "performance, focus, and discipline," over the softer concerns of "communication, openness and 'chemistry.'" Teams, they argue, gel and achieve not by developing "togetherness," but by tackling and surmounting specific "outcome-based" challenges ("eliminate all late deliveries...within 90 days" rather than the vaguer "develop a plan for improving customer satisfaction."). Some of the authors' recommendations are reasonably precise and practical, but too many are nebulous truisms ("keep the purpose, goals, and approach relevant and meaningful") or weighed down by turgid consultant-ese ("integrating the performance goals of formal, structural units as well as special ad hoc group efforts becomes a significant process design challenge"). The case studies are better written, but it's not clear that these inspiring anecdotes of team triumph add up to a systematic doctrine. The book leaves the impression that teams ultimately just have to learn by doing.
Copyright 2003 Reed Business Information, Inc.

From Library Journal
The authors, who are both consultants, conducted extensive interviews with companies to discover how successful teams are created and sustained. The result is not a research report but a collection of minicase histories and commentary. Some of the findings: Teams respond to performance challenges and not to managers' exhortations for more "teamwork." Organizations committed to high-performance standards and willing to modify individual accountability requirements experience the greatest success with teams. Successful team leaders are not necessarily those with remarkable leadership qualities. Instead, they "simply need to believe in their purpose and their people." Team leaders do real work, remove obstacles, and build trust and confidence. Recommended for larger public libraries and special business collections.
- Andrea C. Dragon, Coll. of St. Elizabeth, Convent Station, N.J.
Copyright 1993 Reed Business Information, Inc.

-- Industry Week

"This book offers valuable advice in the fine art of building teams for high performance results...The authors provide real and disguised examples...along with specific recommendations...and offer useful ideas for balancing work responsibilities, executive egos, communications, and skills."

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Customer Reviews

The Wisdon Of Teams
This is a great book for anyone in business - mainly as it is based on fact and research - not an opinion. I have sent copies to most of my friends in business as it is a worthwhile tool and makes human behaviour more obvious - a great read.

Good overview on the what and why of teams

Jon Katzenbach and Dough Smith is probably the most classical work on teams at the moment. It's a pretty good description on what teams are and what you can do to create working teams. It also covers quite well the why of teams: why would you want to have teams in your organization.

The book is divided into three parts:
- Understanding teams
- Becoming a team
- Exploiting the potential

The first part is the most important part of the book. In the first chapter the authors describe why you would want to have teams in your organization. The second chapter goes on to describe one team in action. The authors use lots of stories of teams throughout the book to make their points clear. The third chapter describes six points which they call the basics of teams:
1) Small
2) Complementary skills
3) Shared purpose
4) Clear specific goals
5) Clear working approach
6) Sense of mutual accountability
In the fourth chapter, the authors give more examples.

The second part of the book introduces the team performance curve. The authors make the distinction between working groups and real teams. They consider that real teams perform higher, but its more difficult to achieve that. Between real teams and working groups they identifies the pseudo-teams, which have a performance below average, and the potential teams, which have a performance about equal to the working groups. Next to these, the author still recognize the high-performance teams, which are exceptional, but have a level of performance above all the others. Part two mainly continues explaining and clarifying this model.

The third part is called "exploiting the potential" and talks about higher management teams and about how to build your organization to support teams.

The book is easy readable and well structured. Some of the examples and stories are nice, though some of them do not go in too much detail. In general, I felt that the book could be thinner and some of the stories could be skipped. The authors used a little too much words, hence I'll rate the book 4 stars and not 5.

Still, when interested in teams, this book is certainly recommended.

The Wisdom of Teams Displays Much Wisdom
This book is an excellent read for anyone with responsibilities for leading groups of people to attain desired and sometimes even extraordinary outcomes within their organization. The insights revealed here are a critically important option for organizations that wish or need to attain productivity beyond what can be realized from the sum of individual contributions. Understanding the discipline of real teams can turn someone with average leadership abilities and potential into an extraordinary leader.