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| Defusing Hostile Customers Workbook (Public...
by Robert Bacal Despite the perceptions of the public, working in government and public sector can be difficult and stressful. Most government... | Conflict Management: A Communication Skills...
by Deborah Borisoff $106.40 A conflict management approach based on interpersonal communication, an approach we favor., Authors suggest it is a good resou... | Getting to Yes: Negotiating Agreement Witho...
by Roger Fisher $10.40 Fisher, & Ury are among the acknowledged experts on negotiation. This books is part of their work.Along with Covey's work it i... |
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| Getting Past No
by William Ury $11.56 Author collaborated with Fisher on book above. Synopsis indicates: "...how to stay cool under pressure, stand up for themselv... | Getting to Resolution
by Stewart Levine $24.95 In Getting to Resolution, Stewart Levine gives readers an exciting new set of tools for resolving personal and business confli... | Verbal Judo: The Gentle Art of Persuasion
by George J. Thompson Dr. Thompson has a doctorate in English and is/was a law enforcement officer. His books are readable in plain language. While ... |
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| Tongue Fu!: How to Deflect, Disarm, and Def...
by Sam Horn $10.17 Goes along with several of the books above, it's only fair we include it here. Jack Canfield of the Chicken Soup books says th... | Alternative Dispute Resolution for Organiza...
by Allan J. Stitt Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive... |
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Bacal's Recommended Books On Conflict Management and Negotiation
