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| Best Practices in Customer Service
by Ron Zemke $29.16 We present this book first on the list because it is written by a team that I know well, John Woods, an expert on total qualit... | Perfect Phrases for Customer Service: Hundr...
by Robert Bacal $9.95 Ok, I'm biased since I wrote this gem on customer service in 2005. A compendium of principles and techniques to deal with even... | Defusing Hostile Customers Workbook (Public...
by Robert Bacal Originally written for my public sector clients, this book is a course in a book to help you deal with difficult, abusive and ... |
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| The Big Book of Customer Service Training G...
by Peggy Carlaw $16.47 ven though I'm a trainer and consultant, I'm not terribly keen on games and "fun" activities, but many people find them useful... | At Your Service: Calamities, Catastrophes, ...
by Hal B. Becker On The Lighter Side! This obscure book (it isn't little at 200+ pages contains 50 true customer service stories ranging from ... | Customer Service: A Practical Approach (for...
by Elaine K. Harris While some books talk about customer service within any industry this book talks about the customer SERVICE INDUSTRY. From ... |
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| Creating Customer Connections: How to Make ...
by Jack Burke $29.95 Part of a series of books "Taking Control", this is billed as a practical guide to improving customer service operations. Ver... | The Customer Comes Second
by Hal Rosenbluth A lot of customer service books are written with the wrong assumption in mind - that the customer is always right, which is th... | The Customer Is Usually Wrong!: Contrary to...
by Fred Edmund Jandt $11.01 Here's another book that bucks the conventional wisdom which is why we've listed it here. Sometimes the best books are the on... |
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Bacal's Top Customer Service Books
