Product Description

Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this new book.

The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions including:

How does a practice relate to a metric?
What are best practices?
What is the difference between a benchmarking process and a benchmarking system?
What is the benchmarking code of conduct?

The second part of the book walks through the three phases of the benchmarking process-Analysis, Discovery, and Implementation-and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map that outlines the entire site visit process.

The Basics of Benchmarking will help you:

Gain a fast and thorough overview of benchmarking concepts.
Put together a benchmarking team and quickly get everyone up-to-speed. Prepare a site visit plan.

Product Details

• Amazon Sales Rank: #829973 in Books
• Published on: 1995-08-29
• Original language: English
• Number of items: 1
• Binding: Paperback
• 80 pages

About the Author
Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the ISPI and is also a member of ASQC and ASTD.

Customer Reviews

Hardly more than a set of lecture slides
Wenn I received this book, I was thoroughly disappointed. Although I could have known that this wasn't exactly an encyclopedia from the indicated size (do YOU ever check?), I wasn't prepared for the size of the print or the large amounts of white space on the pages.

Being fair, the contents of the booklet are interesting and correct, there's just so little of it. I've seen FAQ-pages of websites that had more content than this booklet (or should I say "brochure"?). On the whole, there seems to be little more here than a high-level mentioning of topics in the field than a true introduction into the topic for would-be doers.

A Good Basic Book

This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a metric, what best practices are, the difference between benchmarking process and system, and the three phases of the process. The book reinforces its message with charts and checklists which is very helpful.

The beginner should be able to obtain a good overview of the benchmarking concepts. However, for the veteran, the book would be too basic (Why would a veteran want to buy a basics book anyway).