Product Description

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation. This practical, step-by-step guide will not only improve your ability to confront others, but will also help you to live a more conflict-free life. Filled with hundreds of real-life examples drawn from communications expert Barbara Pachter's twelve years of teaching assertiveness and business etiquette to more than 150,000 people at all organizational levels, The Power of Positive Confrontation will show you how to: • assess your usual confrontational style • identify the main reasons why you many not be confronting • understand the consequences of not confronting or confronting negatively • learn how to evaluate another person's behavior in a conflict situation • master the three essential steps of polite and powerful behavior • recognize vital verbal and non-verbal factors that can help ensure a positive confrontation • handle difficult conversations, no matter what the circumstances.

Product Details

• Amazon Sales Rank: #83020 in Books
• Published on: 2001-01-27
• Original language: English
• Number of items: 1
• Binding: Paperback
• 288 pages

Features

• ISBN13: 9781569246085
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

Review
Barbara Pachter has written a wonderfully perceptive and incredibly constructive book. Instead of complaining when someone does something that annoys you, now you'll know the basic strategies for handling conflict effectively while feeling good about the experience. Everyone needs to read this book! -- Sharon J. Wohlmuth, New York Times best-selling co-author of Sisters, Mothers and Daughters, and Best Friends

This is one of the best self-help books ever written. I wish this wonderful book had been available to me long ago--it would have saved me years of problems. We face the problems it identifies daily. The help it offers is immediate. -- Larry King, Hall of Fame Broadcaster and author of How to Talk to Anyone, Anytime, Anywhere

About the Author
Barbara Pachter is a business communications consultant, speaker, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, women's issues, and presentation skills. She has conducted over 1,300 skill-building seminars for clients including NASA, Merck & Co., IBM, Arthur Andersen, and Pfizer, Inc. She is an adjunct professor at Rutgers University, and the author of, most recently, When the Little Things Count…And They Always Count. She lives in Cherry Hill, New Jersey. Susan Magee is an award winning writer and co-author of The Power of Positive Confrontation. She lives in Philadelphia.

Customer Reviews

Perhaps three chapter's worth of usable content
It's only natural for a popular self-help speaker with a truly great message to want to put it into book form. The Power of Positive Confrontation teaches a truly great technique for confronting others that will help everyone who has trouble standing up for him or herself. Too bad there's only about three chapter's worth of actual content in its sixteen chapters. Instead the author gets into telling us how to dress for success, how to convey the information that a friend or loved one is in the hospital, do's and don'ts of International Travel along with several chapters of warm-up before finally getting to her actual WAC technique. Don't get me wrong, I still recommend this book highly but an abridged cassette version would be a lot less painful.

The Power of Positive Confrontation
Using the techniques I learned in this book, I was finally able to confront my mother in law and my co worker about things that have been bothering me without getting upset. It worked! I found out that I was using self-discounting statements and my body langauge was a problem too. The book explains the WAC'em technique for getting your words together. The "W" helps you define what's bothering you and why.

What A Life Saver!
I've never been very good at confrontation; I always feel like I've said or done the right thing in the wrong way. This book changed that for good. Positive confrontation is something we all aspire to but rarely achieve. I've used what I learned in this book to deal with issues at work and at home -- and it works! Now I handle confrontation in the "right" way, and things work out much better both for me and for the person on the other side of the issue. This is a great book!