 | Customer Service For Dummies by Karen Leland
Buy new: $14.95 / Used from: $4.30 2006, 4.5 stars (7 votes) TOC (Table of Contents)
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 | Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Buy new: $14.93 / Used from: $8.68 2005, 5 stars (5 votes) TOC
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 | Call Centers For Dummies (For Dummies (Computer/Tech)) by Ral Bergevin
Buy new: $16.49 / Used from: $12.98 2005, 5 stars (2 votes) xTOC (No Table of Contents)
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 | The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector
Buy new: $14.93 / Used from: $8.43 2005, 5 stars (1 vote) TOC
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 | Indispensable: How To Become The Company That Your Customers Can't Live Without by Joe Calloway
Buy new: $18.45 / Used from: $2.98 2005, 4.5 stars (8 votes) TOC
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 | Services Marketing by Valarie Zeithaml
Buy new: $109.00 / Used from: $2.60 2005, 4.5 stars (5 votes) xTOC
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 | Branded Customer Service: The New Competitive Edge by Janelle Barlow
Buy used from: $0.90 2004, 5 stars (9 votes) TOC
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 | Customer Mania! It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard
Buy new: $13.57 / Used from: $0.99 2004, 5 stars (3 votes) TOC
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 | Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D
Buy new: $34.08 / Used from: $13.22 2004, 5 stars (1 vote) TOC
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 | The Executive Guide to Call Center Metrics by James C. Abbott
Buy new: $23.07 / Used from: $21.77 2004, 4.5 stars (6 votes) TOC
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 | Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service by Jeannie Davis
Buy new: $24.95 / Used from: $16.28 2003, 5 stars (5 votes) TOC
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 | Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow
Buy new: $18.96 / Used from: $1.59 2003, 5 stars (2 votes) TOC
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 | Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell
Buy new: $15.96 / Used from: $1.46 2003, 4.5 stars (24 votes) TOC
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 | Be Our Guest: Perfecting the Art of Customer Service by Ted Kinni
Buy new: $7.88 / Used from: $3.19 2003, 4.5 stars (10 votes) TOC
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 | The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson
Buy new: $33.50 / Used from: $26.99 2003, 4 stars (10 votes) TOC
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 | Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Brad Cleveland
Buy used from: $1.14 2002, 5 stars (25 votes) TOC
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 | Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff by Malcolm Carlaw
Buy new: $23.07 / Used from: $16.21 2002, 5 stars (2 votes) TOC
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 | Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III
Buy new: $12.21 / Used from: $4.08 2002, 4.5 stars (16 votes) TOC
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 | Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation by Lisa Ford
Buy used from: $3.56 2001, 4.5 stars (2 votes) TOC
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 | The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carlaw
Buy new: $16.47 / Used from: $6.93 1999, 5 stars (15 votes) TOC
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 | Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee
Buy used from: $2.35 1999, 4.5 stars (8 votes) TOC
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 | Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series) by Kristin Anderson
Buy used from: $0.50 1999, 4.5 stars (2 votes) TOC
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 | Best Practices in Customer Service by Ron Zemke
Buy new: $29.16 / Used from: $2.74 1998, 4.5 stars (2 votes) TOC
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 | Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
Buy new: $15.61 / Used from: $0.77 1993, 4 stars (87 votes) TOC
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 | Great Customer Service on the Telephone (Worksmart Series) by Kristin Anderson
Buy new: $7.88 / Used from: $0.71 1992, 5 stars (2 votes) TOC
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