Product Description

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
• Keep listening when others blow up or clam up
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Product Details

• Amazon Sales Rank: #162 in Books
• Published on: 2002-06-18
• Original language: English
• Number of items: 1
• Binding: Paperback
• 256 pages

From AudioFile
Mainly about resolving conflicts and influencing people, this useful guide covers every conceivable aspect of talking with others. People hear facts and stories and turn them into shared knowledge when they're not attacked or overpowered--in other words, when they feel safe. No mushy mental health lesson, the program does a stellar job of explaining many types of communication errors and describing the best ways to achieve mutual purpose. The authors have exceptional ideas about moving toward healthy solutions in a variety of business and personal realms. Anna Fields gives a perfect reading--emotionally bright but still allowing the lesson to retain its practical, straight-talking nature. T.W. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine

Download Description
Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

Book Info
Offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars. Softcover.

Customer Reviews

Should read if ...
Nutshell review - You should read this book if you ever need to talk to anyone! Sooner or later you will benefit from the insights and techniques explained in this book to help you handle things when talking gets tough.

The best non-fiction book I've read in my life.
This book...is amazing. It cannot be overstated: If you are a human being, this book will allow you to reach new levels in communicating with other human beings in your life. Period.

Amazing book. Read it NOW.

Must read
This book was recommended to me by a friend who is a consultant. It is an amazing read. It really helps you understand that while some conversations are difficult to have, most are crucial and should not be avoided. It gives you real tips and tools as well as an index for quick reference in the back of the book if you are looking to find something quickly after you've read it.

Highly recommend this book if you are interested in learning more about the dynamics of important conversation.