Product Description

A book that does for problem solving and decision making what Roger Von Oech's "A Whack on the Side of the Head" did for creative thinking, "The Thinker's Toolkit" shows how anyone in business can start making better decisions--with immediate benefits to the bottom line.

Product Details

• Amazon Sales Rank: #16890 in Books
• Published on: 1998-06-30
• Released on: 1998-06-30
• Original language: English
• Number of items: 1
• Binding: Paperback
• 384 pages

Features

• ISBN13: 9780812928082
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

From Booklist
Leave it to a former CIA employee to conjure up a complicated yet definitely sensible approach to decision making. His point is that we don't know how to analyze and solve problems correctly, since we've been groomed to be subjective, not objective, thinkers. Fourteen mathematical and analytical thought processes are interpreted for the lay public, with 50 exercises and a cornucopia of examples. Some processes will be familiar, including playing devil's advocate, restating the problem, and outlining pros, cons, and fixes. Still others require a calculator and a highly logical mind--for instance, weighted ranking, probability tree, and utility matrix. Heavy-duty brain training. Barbara Jacobs

From the Inside Flap
An invaluable resource for any manager or professional, this book offers a collection of proven, practical methods for simplifying any problem and making faster, better decisions every time.


From the Hardcover edition.

Customer Reviews

Probably the most effective book an analyst can own
Regardless of whether you specialize in a particular business skill, work in IT, are a consultant, or someone who wants to make a critical personal decision, this book will give you the necessary tools for decision making.

It has three parts: (1) 50 pages on the basics of problem solving and decision making, (2) a collection of the fourteen tools that will make you an effective problem solver or decision maker, and (3) Next steps for refining your problem solving.

Part 1 prepares you by getting you to think about thinking and providing insights to problem solving - sort of like a warm up before you engage in strenuous exercise. This is appropriate because as you work through the exercises associated with each tool you will be getting a strenuous mental workout - the author makes you think hard throughout the book.

The tools given in this book are the foundation of any problem solving process. Although the author presents them in their most basic form, there are endless variations of them (and you will recognize many as you read through this book). Each tool is presented by giving some background, situations in which the particular tool is most effective, step-by-step procedures for using the tool and exercises. Answers to each exercise, including worked examples, are provided in the back of the book. The tools themselves are: (1) Problem restatement, (2) PROs-CONs-FIXes, (3) Divergent Thinking, (4) Sorting, Chronologies and Timelines, (5) Causal Flow Diagramming, (6) Matrices, (7) Decision/Event Trees, (8) Weighted Ranking, (9) Hypothesis Testing, (10) Devil's Advocacy, (11) Probability Tree, (12) Utility Tree, (13) Utility Matrix and (14) Advanced Utility Analysis.

I cannot point to any one thing I like more than another in this excellent book. I've used virtually every tool listed at one time or another before reading this book. However, after going through the [not-so-easy] exercises provided I can assure you that the next time I have occasion to use any of the 14 tools I will do so with a great deal more skill and efficiency. Since I'm an IT consultant who is constantly involved in analysis and problem solving I keep this book nearby as a ready reference. It has proven it's value time after time and earns it my highest recommendation.

I see it when I believe it
The human mind is a fascinating thing. It creates a sense of self; it makes fast decisions; it interprets the past; it imagines the future; and yet it is a deceiver of the smartest kind.

Let's face it: seeing is not believing. It is the other way around. People usually see only the things they believe in.

According to Morgan D. Jones, once we believe something, our favorite mode of operation is to jump to conclusions: "Failure to consider alternatives fully is the most common cause of flawed or incomplete analysis. In other words, we must learn how to keep an open mind - one of the most difficult things we human beings can do."

Morgan D. Jones's book has two parts: (1) a short introduction into the way we habitually think, and the strengths and weaknesses of this process, (2) fourteen "tools" how to address the weaknesses and improve the process of thinking. It is a practical primer on decision-making, a hands-on manual how to structure one's analysis and keep an open mind for alternatives. In short, it tries to teach how to get away from a purely instinctual analysis of a problem to a structured analysis that will, hopefully, yield better results.

Bottom-line: lots of value for your money, in particular if you are convinced that you are the most rational decision-maker in town (you'll buy an eye-opener).

Keep this in my backpack/briefcase
I carry this book with me all the times. When I have a decision to make, I select the best method and use the steps and examples. Has been helpful in emotional family decisions as well as career decisions. I especially liked the first two chapters that describe why smart people make dumb decisions. I can relate to that. Love the book. Recommend it. Easy to read.