Customer Reviews

Works OK, but needs improvement!
This device seems to work fine when using Zoombak's web site to do a location search. The device can not be placed somewhere that heavily shields it from the outside, or it will not get a good cellular and/or GPS signal.

The zone feature is the area where it's just not delivering as advertised. Once you've set up a zone, it is supposed to alert you when the device enters or exits the zone. Sometimes it doesn't alert you at all. When it does alert you, the alerts are sent 15 to 20 minutes after the device has entered/exited the zone, instead of sending it within a minute or two. If you enter and exit the zone within that 15 to 20 minute window you don't get an alert at all.

This is not how it is portrayed on their little advertisement video.

Lastly, good luck on reaching a level 1 tech support staffer who speaks understandable English. This part is extremely frustrating. Why companies who provide tech support to English-speaking countries don't make mastery of the English language a requirement is beyond comprehension. I guess political correctness is more important than a satisfactory customer experience.

Zoombak GPS Car Locator
I originally purchased the Zoombak GPS Locator as a more cost effective alternative to LoJack. My car was stolen about 6 months ago and never recovered. When I purchased my new car I did some research and found the Zoombak. I liked the idea of being able to receive text alerts if my car is moved from an area vs learning hours or days later. After using the Zoombak for about 3 months now and understanding how it works, I think the service is great! I have found myself using the Zoombak for things I had never intended on using it for before purchasing. I like to take long bike rides on the weekends and I take the Zoombak with me so my wife can check on my location. I have also set up some zones so when I arrive at certain destinations, she gets a text message letting her know I arrived safely and where I am located. I read some other comments about the battery life. Overall my experience with the battery life has been good. I find I get about 3-5 days before I need to recharge it depending on how often I use the service, which is a lot better then my cell phone. When I leave the Zoombak in my car, I have it plugged into a 12V charger, so I don't have to worry about recharging frequently. When I first purchased the Zoombak I was disappointed the text message locate feature was not available, so in order to check on the location of my car or bike, we had to use the web site or Customer Care. The feature is now available and works great (just make sure you have a text message plan with your cell phone). I only had to contact customer care once to ask a question and I found the rep very polite and helpful. I am considering purchasing another Zoombak to keep in my wife's car. We both like the Zoombak service, its easy to use, the price is very reasonable and it provides us with a little peace of mind.

Disappointed so far...
It has been a real challenge dealing with Zoombak. I was initially excited when I learned of their product. I am currently using TomTomWork for GPS tracking of our personal vehicles, which runs $500 per tracking unit, plus installation and $50.00 per month tracking fee, per unit, which adds up quickly.

Zoombak's "claimed" capabilities along with lower month tracking fee prices ($14.99), seemed to be more cost effective then TomTomWork's program.

I attempted to order from Zoombak directly via their website ( $249 per unit). Their web site declined two (2) different credit cards. I called Zoombak directly (Daniel), they weren't able to authorize them either. I called my credit card companies, they never received any authorization request from Zoombak, they said that there should be no problem. I called Zoombak back, Anna the first agent that I spoke to did not speak English very well. I asked to speak to her supervisor, the supervisor's English was worse than Anna's! She basically said the it was my problem not Zoombak's.

So being discouraged but still wanting the device as any "early adapter" would, I searched the internet and found it on Amazon for $60.00 cheaper, I bought it, there was no problem with my credit card! It was delivered yesterday.

I went to Zoombak's website, created my account, paid the activation fee.

I charged up the device for 6 hours and turned it on. Zoombak's system was not able to connect to the device, after about 10 attempts of trying to connect to the device (the unit was placed out in the yard of my metropolitan city). I called Zoombak's tech support, Felipe (limited English) told me that new units are sometimes difficult the 1st time connecting. He suggested that I turn it off and back on and wait 30 minutes for the "Que" to clear out and try it again. If that doesn't work to call back. Well, it didn't work!

I called Tech support again, I didn't get the girls name (limited English also). She told me that her supervisor would contact me within 24-48 hours! I tried to ask her some direct questions, she didn't understand me, she was defiantly reading from a script.

Pros - nice looking unit, not sure if it works or not.

Cons - their customer service leaves a lot to be desired, 5 phone calls, 1 person spoke English. 24 hours later and numerous attempts to connect and the unit still will not connect to their system.

Hopefully Zoombak will get their bugs worked out and consider hiring a better talent pool of customer service agents that speak English.