Product Description

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

Product Details

• Amazon Sales Rank: #56916 in Books
• Published on: 1998-06-15
• Original language: English
• Binding: Paperback
• 160 pages

About the Author
Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over thirteen million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans. The Blanchards currently live in San Diego.

Customer Reviews

love the book but lost interest while waiting for it to arrive.
I have my own copy of the book, I prefer the hard cover. I loved it so, that I wanted to share it with a co-worker. I think it finally arrived last week. I had lost track it, it seemed like a month passed, my co-worker began to wonder if I was telling the truth about placing the order.
I would have just let it go. but as long as you asked for a review. The feedback is that it was extremly too long to wait. Typically I would have gone to the store to purchase instead of waiting.

Excellent quick read that makes some great points
Definitely worth reading for a fresh perspective on any kind of customer service. (We're in software.) Fresh, not rehashed ideas.

Even For the Novice
Read the book. Absorb it and use the ideas - You will move forward in your work. It will change the way you view your workplace. It will change the way you do business. It will change your expectations. This one is NOT a keeper. It is to share. If the world worked this way more often... we'd all be happier.