Product Description

This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Product Details

• Amazon Sales Rank: #6122028 in Books
• Published on: 1991-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 124 pages

Customer Reviews

student review
I am a student of the author and this book helped me with getting ready for my future career and with this book it has shown me how to properly use the phone and how to get what I want and need. The author did a great job and I highly recommand this book to any person who is getting ready to go to college or just needing some tips on how to use the phone.