Product Description

This book examines the principles of marketing and demonstrates the ways in which these principles can be applied to today's airline industry. This fifth edition of a successful book includes new material on: The implications of terrorism and the threat to the demand for air travel. The lessons to be learnt from the economic slowdown - in particular its impact on so-called Premium Traffic in First and Business Class. The developments which have taken place in the regulatory scene in recent years. The Impact of low fare airlines and the response of the traditional airlines to the threat posed by these carriers. Airline alliances, which are again in the melting-pot. An initial review of the structure of the air transport market and the industry marketing environment is followed by detailed chapters examining airline business and marketing strategies, product design and management, pricing and revenue management, distribution channels and selling and advertising policies. The reader will benefit from the clear explanation of both marketing and airline industry jargon and from the knowledge obtained of the significant strategic challenges facing aviation at the present time. The book is written in a straightforward, easy-to-read style and is full of up-to-date and relevant examples drawn from the world-wide aviation industry.

Product Details

• Amazon Sales Rank: #1142347 in Books
• Published on: 2004-05
• Original language: English
• Number of items: 1
• Binding: Paperback
• 308 pages

About the Author
Stephen Shaw is Managing Director of SSA Ltd, UK, a firm specialising in providing courses in marketing and economics to airlines and aerospace firms, located at Chinnor, Oxford, England.

Customer Reviews

An essential airline management and marketing text.
The Fourth Edition is an updated and important text for people with whom need basic principles in marketing and management explained as it applies to the airline industry.

Airline Marketing and Management is a gem because it carefully breaks down major marketing and promotion concepts all the way down to smaller segments with great examples.

This book is a classic. Readers will get an indepth understanding of aviation and, surprisingly, why the airline industry is still in shambles today. It covers the intricacies of product design and development, pricing and revenue management, pricing and revenue management, distribution channels, and selling and advertising policies.

Many of the "tried and proven time after time" principles are, for the most part, still ignored by airline managers today. The author is diligent in his effort to examine "time-proven principles."

This is a marketing book about the fundamentals. Can't move on until you got them down!

Airline Marketing and Management by Stephen Shaw
Airline Marketing and Management is a fascinating book about modern marketing and management in airlines. It approaches this interesting subject in a practical and easy-to-follow way. The airline business has many unique features that Stephen Shaw expertly managed to blend with the basic theory and concepts of marketing. This makes the book an excellent introduction to the field of airline marketing and management.

The reader is introduced to the principles of marketing and their practical application in the current highly dynamic and competitive airline environment. Among the important areas I enjoyed the most are product strategies, pricing, distribution and promotion in the industry, regulatory developments, the implications of low cost carriers to the industry and strategic alliances.

As a player in the airline industry, I am now knowledgeable about building and managing profitable customer relationships, how to study customer needs and wants, selecting target markets, how to attract, retain and grow customers by providing superior value and satisfaction. I highly recommend this book to those wishing to gain a basic understanding of the airline industry.

better books are out there....
I just finished reading the 5th edition. I would recommend this book ONLY to those individuals who have zero concept of the airline industry or who have never taken a basic marketing course. Otherwise this book will be a tedious and boring read, exacerbated by the endless typos and horrible writing style and sentence structure. Much of what is written is commonsense and one is often left thinking "no s**t." For those who seek a more academic analysis or more advanced treatment of the subject, I would recommend looking at stuff by Doganis or Holloway.