Product Description

In most businesses you have very little control over your competitors, their pricing and their occasional perplexing strategies. You have no control over the economy or the litany of outside influences that affect the health of your business.What you do have control over is the performance of your own team, the environment you help create and the people you invite into this environment to be part of your team. For many businesses, improving the service and sales ability of the frontline-the customer-facing staff-usually provides the opportunity for the biggest upside impact for the organization. For many companies a 5% to 10% improvement in top line revenue can mean 100% improvement for the bottom-line. Front Line Profit Machine helps businesses increase profits by improving service and sales at the frontline.This is not just a matter of up-selling customers, rather it requires a cultural transformation in the organization, encompassing training, a sense of ownership and empowerment among frontline employees, measurement and appropriate financial incentives -- all part of the Khoury Performance equation blueprint.

Product Details

• Amazon Sales Rank: #122334 in Books
• Published on: 2009-06-01
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 272 pages

Features

• ISBN13: 9781590791868
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

From Publishers Weekly
A vehicle for consultant Khoury's "Khoury Performance Equation," this business title pushes the idea that companies can maximize profits by concentrating on the "frontline," where the company meets the customer. Though "frontline sales" may conjure visions of used car dealerships, Khoury points out unlikely businesses, like Starbucks and Southwest Airlines, that have achieved their remarkable success by creating an environment in which every employee considers himself a salesperson and, essentially, an important team member: "Happy employees ... result in happy customers." Khoury doesn't downplay the difficulties of transforming a corporate culture, addressing obstacles from politics to inertia to insecure managers. Still, it seems likely an individual armed with this book won't be able to turn around a large company without hiring the Khoury Group to help. Khoury provides more substance than many management gurus, but his case studies for improved performance through the Khoury Performance Equation give hypothetical outcomes, not actual results (Khoury cites the examples of Enterprise and Nucor, neither of which used Khoury or his methods). An above-average entry in a crowded field, this leadership training manual over-promises but contains solid insight and instructive advice.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

About the Author
Ziad Khoury is the originator and developer of the Khoury Performance Equation. A comprehensive and proven blueprint on how to create a high performing service based sales culture. The result is happier employees, happier customers and exploding profits at the point of sale.

Customer Reviews

Frontline Profit Machine
Wow! This book is one that should be a must read for anyone willing to take their company's P&L to the next level. The author makes a clear case for the need to change "the way things are done around here". Not only is the case made, but Frontline Profit Machine shows how to influence others in your business to see that there is no growth without change. To take it a step further, Ziad Khoury shows you how to not only improve but to reach your company's true potential (there is a huge difference!). Highly recommended.

A "Win-Win" Approach To Profitability
Khoury's Frontline Profit Machine provides the solution for increased profitability with his "how-to" approach for transforming a "vanilla" order taking organization to one based on superior customer service. He outlines, in a clear and concise manner, steps for recruiting top talent, creating the right environment, and motivating sales staff that will increase employee satisifaction and ensure customers keep coming back. I highly recommend this book to anyone who's on the frontline, managing one, and to anyone who owns a business.

Excellent book for everyone!
This book introduces a good system for companies to be very successful.

As the book points out "making money" is what many business managers have on mind, but actually establishing a correct and clear vision is a very important factor.
This concept makes me think many government officials don't have a proper vision, so the government failed to run the country properly.

I think lots concepts in this book are very important for business, such as:

Always help your team reach its full potential.

"Be generous and hearty in your approbation and praise."

This is an excellent book for managers, everyone, or even all government employees!



Sam Song
Author, (A new look at language; The best entry point into the Chinese language)
Learning Chinese The Easy Way: Read & Understand The Symbols of Chinese Culture
Adventures in Mandarin Chinese: The Fox and The Goat
Adventures in Mandarin Chinese Two Men and The Bear: Read & Understand the symbols of CHINESE culture through great stories A thank you gift book; A coffee table book
Adventures in Mandarin Chinese, The Wind and The Sun: Read & Understand the symbols of Chinese culture through great stories A thank you gift book; A coffee table book