Customer Reviews

Formerly expensive, but now just fabulous
After trying other Garmin units, this is the one I kept. Simply wonderful. I bought it when it was more than triple its current price and thought it was good deal then. It's a great deal now.

It has all the characteristics that I was looking for:

1) VERY compact -- easily able to fit in a breast pocket
2) Text-to-Speech -- announces proper street names, not just "turn left in 500 feet"; radically reduces how much you need to look at the screen to figure out the real instructions; wouldn't own a GPS unit wihtout this
3) Bright Screen -- readable in virtually every situation

AND

Faster location of the GPS satellites. This turns out to be quite important in day-to-day use. In the other systems, it wasn't unusual that we could be driving for a couple minutes before it located the satellites and could give us directions. With this unit, the satellites are located almost as quickly as the unit fully starts up.

One comment on how we use this: We don't mount it on the dash board or on the window (which is technically illegal here in California). Instead we just lay this on the center console in our van or car. The antenna system is plenty sensitive to work just like this and we've never lost the satellite signals except in tunnels.

We also like all the potential of the traveling features (clock, calculator, etc.), but this is the one to own even if you just use it for the basic GPS features.

Very impressed.

[July 2006 Update]
How Its Ease-of-Use Enhanced Our Vacation: We were recently on a vacation combined with a business conference. While I was at the conference, my family had the confidence to explore the city without ever getting lost. Even our kids were able to help enter addreses and find locations.

Factoring In Added Cost: Just a warning about upgrade costs. Although Garmin does a good job of releasing updates to their system software that either fixes bugs or adds enhancements, the cost to update the built-in maps is extra. And they issue updates about once a year.

My wife is in LOVE!!!
And it took an electronic device. LOL.

OK, here is the deal. This product is as good as any GPS I have ever used or seen. It is small and easily carried with you wherever you go (something most of them can't do at all). It can be used in any vehile (caveat, you do not get multiple mounts, but extra mounts can be purchased for $25), and even has pedestrian and bicycle modes. ABOVE ALL it is easy to use, thanks to good software and an excellent touch screen, although a getting started manual would have helped me enormously.

The thing is great at telling you what to do and where to go. There are no second guesses. It says take a right, it highlights the turn graphically and it even tells you the road or route you are turning onto verbally, something most GPS's are missing. Instead of "turn right in .02 miles", you get "turn on to Vista Drive in .02 miles". It even has some landmarks that comfort you along the way.

On of the best features is something my wife experienced on a trip to NY. She is not familiar at all with the roads here on the east coast and was taking a rather long drive to NY to a hotel we had never stayed at. Along the way, she managed to mess up and miss one turn. For her, that could have been a major hassle. I mean, you know what it is like. I have spent as much as an hour getting back on track when I was lucky. Even more time was lost when I wasn't lucky because of detours or road work. One detour in California took me over two hours to recover from on what was originally a 1/2 hour trip. Other GPSs do this too, but this one seems incredibly adept and efficient at it.

When she missed her turn, the system immediately recognized it and redirected her. She lost about five minutes for her goof and didn't have to ask directions or even pause in her travels.

In NY, she used it repeatedly in pedestrian mode to find where she was going. And it worked like a charm even in the confines of all the buildings in NY.

OK, my complaints are why it doesn't get a 5 star rating. Read them closely, because there are ways around a couple of them, but that said, I don't think ANY GPS would get 5 stars from me.

1. There is no "getting started" manual, although it is referenced by Garmin in one of their manuals, it doesn't exist in the package or on the website. All such a manual (which could be one page long) has to say is how to get it working the first time. I will tell you after this how to work around it, but I think it results in a number of these devices being returned in frustration.

2. It does sometimes get confused about the best route. Don't get me wrong, it will get you there and will show you exactly where you are. But when I use it on roads I know, it often isn't optimal. For example, it wanted me to take a road I knew had 10 traffic lights instead of an open freeway in one instance. Or it told me to drive a half a mile out of my way when the left turn onto the highway I wanted was right in front of me.

3. Detour mode is great if there really is a detour. But I accidentally hit this once and there does not appear to be a way to turn it off. I found this incredibly annoying on one trip because I knew it was the best route, but needed details at the end of the trip and the GPS was trying to send me every way but the right way because I accidentally clicked a button. :-(

4. It has an emulation mude allowing it to pre-navigate a trip for you. I thought this would be an INCREDIBLY useful feature. You could practice a complex route before you actually took the trip. But it works at real speed. So emulating a four hour trip would indeed take, well, four hours. Silly indeed. Great for sales demos, but useless for the customer. If someone knows a way around this, it would be a great thing to tell folks.

5. The battery is not customer replacable.

OK, so how do you work around 1? You charge the battery, you go outside to use it the first time under an open sky, and you give it at least five minutes to acquire the satellite positions. It won't work on your couch in the living room unless you are very lucky. It needs at least 3-4 satellites to triangulate your position, and I couldn't get more than one indoors. Outside, it picks up more than enough satellites to get the job done. Oh, and dont' forget to open the antenna. :-)

How about working around 2? Live with it, it is a factor of the mapping software. It ain't perfect, but it is great when you get lost. That one wrong turn is easily corrected. When you are in an unfamiliar area, it really doesn't matter if you use the perfect route anyway in most cases, just that you got there safely. And add to that you always know where you are, and you have something worth every penny. It truly kills the stress factor of driving in an unfamiliar area.

Now 3 is a problem. Don't use the detour feature unless you are absolutely sure you need to take an actual detour. It takes you literally that the route is detoured, and the only way I could find to work around it was to restart the entire trip over from your current location. Something annoying while driving on the highway if you don't have another person in the car to reset it.

For 4, there is no workaround I have found. It makes this mode useless for only the shortest of trips.

For 5, again, you have no workaround. You will have to take it in for service if the battery wears out. IPODs have a similar issue though, so I am used to that. Battery life appears to be 4-6 hours. So when I use it around town or on short trips, I don't even bother to use the cigarette ligher adapter.

Conclusion: Awesome unit. Wins every comparative review I have found. Works great. And gives you peace of mind for you and your family in your travels.

Better than TomTom 910
I was recently looking to purchase a GPS unit and I had resigned myself to spending approximately $800. The obvious choices presented to me were the Garmin Nuvi 350 and the TomTom 910. For use in the USA, both machines are essentially equally equipped, with large, bright color touch screens and pre-loaded maps. The TomTom also includes maps of Europe, but as I don't intend to travel there anytime soon, this was not a compelling selling feature.

I spent a bit of time in the store using both devices side-by-side. I entered identical destinations and observed how many keystrokes it took to get the machines to recognize the address. The Garmin Nuvi, with a very refined user interface, took significantly fewer keystrokes in most cases. Since the Nuvi allows you to enter the state first, the machine can pinpoint your destination city much more quickly than the TomTom, which requires that you enter the city before the state. As such, you are presented with a (sometimes) very long list of matching cities, which you then must scroll through to find the correct one. Consider, for example, a city name like "Springfield." Once you manage to key in enough characters that the machine can guess the name, it presents you with a list of Springfields, one for each state! There are a lot of Springfields in the US, so you end up wasting considerably time clicking past the ones you don't want.

Now that the addresses were entered (and I was already starting to get annoyed with the TomTom's inefficiency), the machines begin to calculate a driving route. The Garmin found a reasonable route from Paramus, NJ to Cambridge, MA in about 8 seconds, and it took another 5 or so to draw the map and announce the first move. The trip was estimated to require about 3 1/2 hours (reasonable, if not a bit low). On the other hand, the TomTom required more like 30 seconds to calculate the route, plus another 10 or so to draw the map. What's worse, the TomTom told me it would take over 8 hours to reach the destination. Only on a pre-Thanksgiving Wednesday in snow, many years ago, has it ever taken that long!

I figured perhaps some other customer had chosen a route preference that led to this odd path. After searching hopelessly through several poorly labeled menus on the TomTom and failing to see a "shortest distance" or "quickest trip" option, I tried resetting the machine's preferences. Unfortunately, the machine's touch screen registered a finger-touch event right after the reset (I must have brushed the screen accidentally), and it locked in a foreign language I couldn't read. (I guess the first question it asks after a reset is "what language do you want?") There was no "back" button that I could find, and it kept asking additional questions in this foreign tongue. I needed a translator to continue! At that point, there was no sense in playing with the TomTom any further. The user interface was simply one frustration piled on another. Even if they were to update the menu choices to be more logical, the touch-sensitive feature is slightly misaligned, requiring you to press the bottom corner of a button you want in order to get the correct selection. Button presses made in the center of a button often resulted in the button above being chosen. I don't appreciate electronics that waste my time.

The speed of the Garmin's route calculation is more important that simply allowing you to set off quicker, though. If you miss a turn en route, the machine must recalculate your trip so it can correct your path. The Garmin recovers from missed turns quickly enough that it can usually find and announce the correcting route before the next turn. If a machine cannot recover this quickly, you'll simply miss that turn, too, and the machine will set off recalculating another new route. You'll end up in a vicious cycle of missed turns if the machine is off-line for too long. I have not used the TomTom in a car, but given that it was such a laggard in the store, I would want to experiment with it during a missed turn before investing such a large sum.

As for bright light visibility, the Garmin is more than adequate. I have a convertible, and even in bright sunlight with the top down, the Garmin is adequately legible. The built-in speaker, though small, is powerful and clear. Directions are easily audible over the wind and road noise, assuming I've got the stereo at a reasonably low level. The Text to Speech (TTS) feature allowing the unit to speak street names performs well enough to recognize the street without looking at the unit.

The windshield mount worked quite well despite the stiff suspension in my car, my aggressive driving habits, and the fact that it was in the direct sun and heat for several hours today. (The car corners at greater than 0.95g, and achieves about 1.00g in deceleration, which did not so much as shake the unit or the mount. Larger transient forces such as expansion joints also failed to upset the suction cup mount.) The machine snaps in and out of the charger / holder with complete ease.

Garmin's unit is much thinner than the TomTom, and its battery is rated for up to 8 hours of use while unplugged from the car charger (a wall charger is also included). Becaues the unit is so small (think iPod size), it fits easily into a pocket for walking trips, hiking, and biking. It's also very easy to place in a brief case or pocketbook, further protecting your investment when you park.

$800 is a lot of money to spend on a GPS device, but the Garmin has justified the expense with an exemplary machine. With plenty of map data, a very polished and efficient user interface, and simple setup and operation, they have managed to outshine the competition.

As a footnote, I had planned to purchase the Garmin from Best Buy or Circuit City until they told me there was a 15% restocking fee for a returned item. Given the unique nature of this device (you need to like using it IN YOUR CAR, not in the store), this could be quite a loss if you decide against the item. Amazon has no such penalty. However, if you choose the Garmin, I suspect you will never want to send it back! Hope this helps you choose.

UPDATE: After a 1300 mile road trip to Virginia, I am still extremely pleased with the Garmin Nuvi 350. Even gravel side roads off the Blue Ridge Parkway were accurately labeled and present in the map data! No matter where we were, a few taps on the screen brought up a list of nearby restaurants (marked with arrows so you can choose only ones that don't require a U-turn!) or stores. Also, do not underestimate the utility of having a portable, battery-powered device while walking around unfamiliar cities and towns. It's a huge help. In short, this device is a joy to use. Garmin also plan to release Macintosh compatible software in the next several months (according to press releases on their Web site) so that we Mac users will be able to keep our Nuvi's accurate in the future.

Best Regards,
Daniel Wambold, MD
www.ascendiac.com