Product Description

For over twenty-five years, Author Mary Greenwood has been resolving disputes in her professional career as an Attorney, Mediator, Human Resources Director, Union Negotiator, and Labor Arbitrator. Her book How to Negotiate Like a Pro, Which has won six book awards, was based on her experience as a Union Negotiator. The sequel How to Mediate Like a Pro is based on her experience as a Mediator in over 7000 cases.

Greenwood noticed that there were certain Rules or characteristics of The cases that settled that were not present in the cases that did not settle. Among those Rules you will find the following:

• Be A Devil’s Advocate
• You Can Mediate With A Lunatic
• Everyone Makes Mistakes
• Let The Parties Tell Their Story
• Know When To Fold

Greenwood lists each Rule and Script and offers a concise explanation on how and when to use it in Mediation.

How to Mediate Like a Pro presents strategies and practical tips for the Mediation process. It will give you insight on how to deal with difficult parties, how to break an impasse and how to close the deal. After you read this book, you will be able to Mediate Like A Pro.

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Product Details

• Amazon Sales Rank: #116396 in Books
• Published on: 2008-02-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 102 pages

About the Author
Mary Greenwood is an Attorney, Mediator, and Author of the award-winning book, How to Negotiate like a Pro: 41 Rules for Resolving Disputes. She has mediated over 7000 cases. She has a BA and MA in English, a Law Degree and an LL.M. in Labor Law. Greenwood lives in Miami Beach, Florida.

Visit www.Marygreenwood.com
Email: Howtomediate@aol.com

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Customer Reviews

Another home run!
I learned a lot from Greenwood's earlier book, How to Negotiate Like a Pro, which I was not surprised to learn won six book awards! The sequel, How to Mediate Like a Pro, explains how to mediate when negotiations fail. Greenwood is an experienced Mediator and she passes on her knowledge and experience in a logical and pragmatic fashion that makes learning from her book quite easy. My favorite chapter is "How to Talk Like a Mediator" which gives actual responses to typical concerns and questions the parties have. There are appendices which give a glossary of terms and resources in each state. A must have reference for anyone interested in mediation or conflict resolution.

Another winner by Mary Greenwood
Reviewed by Cherie Fisher for Reader Views (3/08)

Author Mary Greenwood does it again with "How to Mediate Like a Pro: 42 Rules for Mediating Disputes." This follows her book "How to Negotiate Like a Pro," which has now won six awards and this new one is just as impressive. It is a great book for anyone who works in mediation, is thinking about becoming a mediator or to use in a classroom when training mediators. The advice is simple, straight-to-the-point and effective.

There are only 55 pages in this book, but they are full of valuable information on mediation. My only experience with mediation was with my divorce and, after reading this book, I realized that the mediator was following a process. The mediator helped us make a very painful process short, effective and less expensive.

The author starts the book by defining what mediation is. Then she compares the differences between a negotiation and mediation. In chapter two she explains the role of the mediator and begins the 42 rules of mediation. The 42 rules include: setting ground rules, not showing emotion, letting the parties tell their story, being neutral and not having any bias, not letting the parties get bogged down, being the devil's advocate and follow up. There are many other rules besides what I mentioned and they cover the topic from A-Z.

Following the chapters are several appendices with mediator's opening statement, glossary terms, what makes a good mediator and resources. They are great references that are set up to be easily referred to. The resources also include what is available in every state.

I thought that this is a great book, straight-to-the-point and simple. I definitely walked away with good knowledge about what a mediator is supposed to do. I highly recommend "How to Mediate Like a Pro" for anyone who is a mediator or thinking about becoming a mediator.

HOw to Mediate Like Pro
This little red book is a gem for anybody at all in the world. We all find ourselves in sticky situations where a calm mind is needed, especially when we might want to shake our fists instead. Mary Greenwood has given us the benefit of many years of mediation where all contingencies are set out simply and are easy to use and understand for just about anybody.

This book might be good for landladies who have a dispute over rental situations, or eBay users with a financial difference, or married or unmarried people trying to separate or divorce. It might include children who dispute their inheritances or any kind of dispute where the parties need a person to help them sort it out, but who do not want to go through the courts.

This book is a life-long reference to have handy in a special place where you can reach for it when you are really confused as to what to do next with a difficult person and situation.

One thing I liked was the long list at the back of places in all the states where you can find a mediator.

Mediations can take place online, too. Sometimes people get nervous about how long the mediator is taking getting back to them, or perhaps why the mediator emailed them back immediately as if they were just waiting at their computer to pounce. Mediators need to have thick skins. That is why I commend anybody who takes this profession on: we need you! But for those of us who need help not to make horrible, irretrievable mistakes in our disputes, this handy book will calm us down and realize there are other, more civilized ways of solving problems.

I highly recommend this book to everybody.