Product Description

AppleCare Protection Plan for iMac/eMac MA520LL/A 3 Year Plan

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Product Details

• Amazon Sales Rank: #32 in Personal Computers
• Brand: Apple
• Model: MA520LL/A
• Platforms: Mac, Mac OS X
• Dimensions: .20 pounds

Features

• Extend repair and telephone support coverage of your iMac to three years
• Onsite service for desktop computers (not available in all areas)
• Provides dedicated access to web-based support resources and powerful diagnostic tools
• AirPort Extreme Card, AirPort Express or AirPort Extreme Base Station, and Apple RAM included the coverage
• Can be added at any time during the computer's one-year Apple hardware warranty

Amazon.com Product Description
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. The AppleCare Protection Plan for iMac (MA520LL/A) extends the complimentary coverage on your iMac to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, onsite repairs for desktop computers, web-based resources, and TechTool Deluxe from Micromat--all for one economical price.

This comprehensive AppleCare Protection Plan covers your iMac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM purchased for your iMac.

Extend your coverage to three years of service and expert telephone technical support.

One Number to Call for Help
Get direct telephone access to Apple's own technical support group, the people who know your system best. Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system. Just one phone call can help resolve most issues with your Mac because AppleCare representatives can help troubleshoot Apple hardware, the Mac operating system, and many Apple consumer applications, including iLife, iWork, Jam Packs, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime.

Convenient Repair Options
The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts. With this plan, parts and labor will be covered for three years from the date of purchase of your Apple computer, two years beyond the one-year limited warranty. This plan includes onsite service for desktop computers as well as global repair coverage, which can be very important if you travel abroad.

Coverage Information
The AppleCare Protection Plan is subject to terms and conditions, which are provided on the AppleCare Protection Plan website.

• To qualify for the AppleCare Protection Plan, your product must be within its one-year Apple hardware warranty.
• A separate AppleCare Protection Plan must be purchased for each Apple system to be covered.
• Onsite service for desktop computers is available within a 50-mile (80-kilometer) radius of an Apple authorized onsite service provider in the country where the plan is purchased and enrolled.
• The AppleCare Protection Plan covers an Apple keyboard and mouse when they are included with a covered product. An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM are included in the coverage of the computer with which they are used.

Frequently Asked Questions
Can I purchase the AppleCare Protection Plan anytime?

You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period. Your eligibility for coverage under the AppleCare Protection Plan starts from your hardware purchase date. Apple strongly recommends that you purchase the AppleCare Protection Plan when you purchase your Apple product to maximize the additional benefits provided under the plan.

What service options does the AppleCare Protection Plan offer?

Apple may provide service through one or more of the following options: carry-in service (to Apple retail stores or Apple Authorized Service Providers), direct mail-in service, onsite service (for desktop computers), or Do-It-Yourself (DIY) parts (so you can service your own product).

What does "global repair coverage" mean?

If you take your Apple hardware with you when you travel and happen to need repair service, the AppleCare Protection Plan offers global repair coverage. You can either go to an Apple retail store or contact Apple for information on how to obtain service. Service will be limited to the options available in the country where service is requested. Service options, parts availability, and response time vary according to country. Please see the AppleCare Protection Plan Terms and Conditions for complete details.

When I purchase the AppleCare Protection Plan, do I need to register it?

If you purchase your AppleCare Protection Plan and your covered product separately or elsewhere, you will need to register your AppleCare Protection Plan. Your AppleCare Protection Plan coverage starts from your hardware purchase date. Registering your AppleCare Protection Plan at a later date does not extend your coverage.

From the Manufacturer
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. The AppleCare Protection Plan for iMac/eMac (MA520LL/A) extends the complimentary coverage on your Mac to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, onsite repairs for desktop computers, web-based resources, and TechTool Deluxe from Micromat--all for one economical price.

Comprehensive coverage
The AppleCare Protection Plan covers your Mac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM purchased for your Mac. Mac mini, Mac Pro, Power Mac, MacBook Pro and PowerBook customers can also register one Apple display for coverage, provided the Mac and display are purchased together.

One number to call for help
Get direct telephone access to Apple's own technical support group, the people who know your system best. Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system. Just one phone call can help resolve most issues with your Mac because AppleCare representatives can help troubleshoot Apple hardware, the Mac operating system, and many Apple consumer applications, including iLife, iWork, Jam Packs, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime.

Convenient repair options
The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts.5 With this plan, parts and labor will be covered for three years from the date of purchase of your Apple computer, two years beyond the one-year limited warranty. The plan includes onsite service for desktop computers and global repair coverage for portables and Mac mini, which can be very important if you travel abroad.

Coverage Information
The AppleCare Protection Plan is subject to terms and conditions, which are provided on the AppleCare Protection Plan website.

• To qualify for the AppleCare Protection Plan, your product must be within its one-year Apple hardware warranty.
• A separate AppleCare Protection Plan must be purchased for each Apple system to be covered.
• Mac mini, Power Mac, and MacBook Pro/PowerBook customers may also enroll one Apple display for coverage, provided that the Mac and the display are purchased together.
• Onsite service for desktop computers is available within a 50-mile (80-kilometer) radius of an Apple authorized onsite service provider in the country where the plan is purchased and enrolled.
• The AppleCare Protection Plan covers an Apple keyboard and mouse when they are included with a covered product (or purchased with Mac mini). An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM are included in the coverage of the computer with which they are used.

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Customer Reviews

I love my iMac G5, but...
...I've had two defective power supplies and a bad logic board in the 2+ years I've owned it. Both occurred after the 1 year warrantee had expired. Fortunately, I had purchased Applecare, so I just took my iMac to the local Apple store. They fixed it, and I had it back, good as new, the next day.

I got my money's worth
After 2.5 years of wear and being carried around the world, my iBook crashed and I was really in dispair--I was away and not close to an Apple store at the time so I tried just bringing it to an indpendent Apple retailer to see if I could just pay to have it fixed.

They were going to charge me to diagnose the computer, and said it was likely I'd have to pay a few hundred dollars to replace the hard drive. I had the uneasy feeling I was getting ripped off, so I waited to see a Mac specialist.

Because I had the protection plan, I made an appointment and within 10 minutes someone at the genius bar was able to figure out the problem. I got my entire hard drive replaced within a week, and the computer runs just like new and even runs on the latest operating system (which I didn't have). That, and they were even able to retrieve some of my files and burn them onto a DVD the same day I dropped it off for the repair.

I wish it didn't cost so much, or that Apple would just include this stellar cusotmer service in with their products as part of their branding; but even with the price tag I wouldn't hesitate to recommend it.

Product Performance
This is my second Apple Care Protection Plan - No one should be without it that owns an Apple Product -
I needed repairs on my product and the cost of repairs would have been more than double the
cost of the plan - and my service in the Apple store was superb!