Product Description

Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Product Details

• Amazon Sales Rank: #1192739 in Books
• Published on: 1992-06-17
• Original language: English
• Number of items: 1
• Binding: Paperback
• 256 pages

From the Publisher
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Customer Reviews

Objective and Helpful
This book is great. It presents the concierge as a proffesion and gives insights and valuable tips to the many activities and roles that a concierge executes. I would reccomend this book to anyone who is starting a job within a hotel or service position.

Great information to help build and increase service.
This book gave a nice overall of the functions of the concierge and the many duties that one might face. This book is a great start for those starting out in the hospitality industry and want to increase and build service in their hotel. Also, the stories of the concierge are quite enjoyable and help to create an understandment of the job.

This book covers the profession for a job not a business
This book covers the profession for a job not a business. I assumed this book would help you in starting a Concierge Business, but basically it should be purchased if you are thinking about becoming a Hotel Concierge for some of the Hotels that offer this kind of employment.