Product Description

A book for anyone who has ever said "May I help you." It truly gets to the heart of the matter in customer service.

Written by a former hotel concierge, the author understands the agony and the ecstacy of delivering frontline service firsthand. The philosophies and skills that are presented represent the simple yet profound wisdom that service providers will find valuable and if taken to heart and put into practice they will be life changing.

Product Details

• Amazon Sales Rank: #297352 in Books
• Published on: 2002-01-05
• Binding: Paperback
• 150 pages

Review
Holly’s generous application of enthusiasm, sensitivity, intelligence and humor has made a real difference for our realtors in Canada. -- PETER ROBINSON, PRESIDENT AND CEO COLDWELL BANKER CANADA Letter 2001

The lessons you learn will transform your work environment, no matter what service industry you apply them to. -- BARBARA ZIMONJA, PRESIDENT PREMIER RESORTS INTERNATIONAL. letter 2001

“The philosophy and skills the Neon Signs of Service teach are universal and apply to anyone in a service role." -- TRINA MULLEN, VICE PRESIDENT, NORTEL NETWORKS letter 2001

Customer Reviews

A MUST HAVE for service people
I teach customer service to people in industries all throughout the U.S. and I am constantly looking for great resources that will help people put good principles into actual practices. Holly Stiel's book is absolutely excellent. Easy to read and filled with ideas that people can use to make a very positive difference at work. If I owned a company, I'd buy a copy for everyone who worked for me.

Neon Signs of Service
This is an excellent book for anyone in any service industry. It gives many ideas on how to relate to people.

Great book
Holly Stiel's book on service is an easy read with great examples. It isn't brain surgery but it definitely makes you think about how you act at work.