Product Description

Process Management is a comprehensive compendium for the contemporary design of process-oriented organizations. It presents a proven methodology for the introduction and sustainable management of business processes. This book discusses each phase of a business process lifecycle model in the light of current research. A continuous case study provides interesting insights into the actual experiences with this lifecycle model and adds to the credibility of the presented contents. This also includes recommendations which are summarized in pragmatic checklists  for each stage of the project. This book is of relevance for business analysts, business process managers, consultants, and all practitioners dealing with the analysis and re-design of business processes. It is also a valuable resource for lecturers and students in the disciplines of Business, Information Systems and Engineering.

Product Details

• Amazon Sales Rank: #486421 in Books
• Published on: 2003-08-13
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 370 pages

Customer Reviews

End to end usefulness
Whether new to process management/BPR/modelling or an experienced consultant you should be able to draw valuable lessons from this material.

The book starts out by giving some context, setting the scene of process management and explaining the reasons for venturing into process re-/design. It goes on to describe the most common project set up and then delves into the process of process management itself, based on tried and tested methodologies.

The authors use a constructed case study that follows the reader throughout the book to demonstrate the theory covered in the chapters; all very easy to follow and logically executed.

Where it lacks somewhat is in the fields of training and change management that follow almost any process change in an organisation, but other books cover these areas extensively. However, it would have served the book well had the authors chosen to pull in these practises to an otherwise very successful book.

I thoroughly recommend this book!