|
Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs
|
| Price: | $39.95 & eligible for FREE Super Saver Shipping on orders over $25. Details |
Availability: Usually ships in 24 hours
Ships from and sold by Amazon.com
19 new or used available from $12.00
Average customer review:
Product Description
Intended for technical writing students, project managers, writers, editors, and others involved in the production of online help, this guide presents the full cycle of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. The 10 most common complaints that users have with online help, the causes of these underlying problems, and ways to avoid them are discussed in detail. Eleven steps in the ideal help development process, their benefits, and the problems that arise when a step is left out are also included. Techniques for planning, writing, editing, reviewing, and testing online help are covered and sample specifications, outlines, and maps for a help project are provided.
Product Details
- Amazon Sales Rank: #889370 in Books
- Published on: 2004-11-28
- Original language: English
- Number of items: 1
- Binding: Paperback
- 270 pages
Editorial Reviews
About the Author
Jean Hollis Weber is a technical publications consultant and has worked for numerous organizations including the Commonwealth Scientific and Industrial Research Organisation (CSIRO), IBM Australia, and Lexmark International Australia. She is active in the Society for Technical Communication (STC), and her web site, The Technical Editors' Eyrie (jeanweber.com), won a Merit Award in the STC-Australia online communication competition in 2002.
