Product Details
ITIL Service Support and Service Delivery Process Model

ITIL Service Support and Service Delivery Process Model
By Key Skills ILX

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Product Description

Key Skills ILX have designed an A3 double sided process model, giving a graphical overview of all major Service Support and Service Delivery Processes. This is an excellent tool to use as part of your preperation for your ITIL examinations.

Product Details

  • Amazon Sales Rank: #393204 in Books
  • Published on: 2005-12-01
  • Original language: English
  • Binding: Wall Chart
  • 2 pages

Customer Reviews

Double sided and Sticky3
Amazon puts a difficult to remove sticker on the poster for tracking purposes. It takes a while to come off, because you have to work gently to not damage the poster surface. Also this is a 2 sided poster so to see the whole thing you need to get 2 of them. It does present good informationand is useful in understanding the model. It does contain ads for the ILX group.

Helpful4
The diagram showing consise information about the 10 itil processes is very helpful. The other part is the relationship between document/products and who is accountable for it. It is basically showing all ITIL products/documents and who is accountable, responsible or being informed for it.
However I found the poster very small compared to others like this (example PRINCE2), and the fact that is two sided make it completely impossible to frame it, unless you decide to "loose" the other side of the poster. There are also some minor confusing terms, like "request for work" between Incident and Problem Management. I don't remember such term as part of the standard ITIL terminology.
Overall is an excellen help for understanding basic and consise information about ITIL

road map to success5
A little over a year ago I began working at a web based company. The owner is a programmer / businessman. When the company was starting off he was able to do everything himself. With several programmers now working on 4 continents this simple poster has single handedly saved us countless hours of needless searching when things DO go wrong.
Together with The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps book, its an invaluable IT tool.