Product Description

In this indispensable training manual, Mike Kirkham, Peggy Weiss, and Bill Crawford draw from more than 40 years of restaurant experience to present a succinct, highly informative guide to the art and science of waiting tables. In today’s competitive dining environment, having a skilled wait staff can mean the difference between a restaurant’s success or failure, and THE WAITING GAME is the industry’s clearest and most cost-effective tool for sharpening wait service skills. Brimming with professional tips, on-the-job advice, and practical definitions, this handbook covers all the essentials of waiting, including wine service etiquette, fine-dining protocol, and the dos and don’ts of dealing with difficult customers. Whether you’re a first-time waiter, an experienced server hoping to move to a more prestigious establishment, a manager seeking an accessible training guide, or a foodie craving the definitive word on proper service, THE WAITING GAME has it all.

Product Details

• Amazon Sales Rank: #880284 in Books
• Published on: 2002-06-15
• Released on: 2004-03-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 208 pages

About the Author
Mike Kirkham has over 20 years of experience in all aspects of the restaurant industry. Peggy Weiss is co-owner of the Shoreline Grill in Austin, Texas, and a founding partner of the highly acclaimed Jeffrey’s Restaurants in Austin and Washington, D.C. Bill Crawford is a best-selling author, award-winning journalist, and longtime commentator on American culture.

Customer Reviews

For Beginners Only
This is a very basic, thinly-written guide for restaurant workers. A good part of the book seems to be spent identifying who does what in a restaurant; definitely not for anyone who has ever worked in an upscale restaurant. There are also plenty of cute illustrations to help drive the authors' points home to the reader; they were somewhat unnecessary and actually gave me the feeling of being something of a fluff tactic and an effort to fill up space. The book would certainly benefit those who had never worked in a restaurant or had only served/hosted/bartended/bussed in a more casual place. Do not buy this book if you have ever owned a crumber!

Great purchase
This is a very comprehensive book. I enjoy it and find it very helpful.