Customer Reviews

This is the coolest!
I purchased this HP C6380 printer a few days ago (not from amazon). The printer arrived yesterday afternoon and I hooked it up immediately. The setup of the printer was as easy as it could be. I bought this to use wirelessly so the setup involved configuring the WIFI.

Unboxing the printer was easy. Take all the blue tape off each compartment, remove the cardboard shipping supports and then load the ink. The printer uses 5 different ink cartridges but they all sit securely in the "trolly" which makes it easy to load. Once you get the ink put in the trolly you plug the printer in and open the compartment so the ink mount will move over and you seat the trolly in place and push down to lock it into place. Then you load paper and the printer goes a little wild for the next 4-6 minutes while it aligns itself and cleans the cartridges.

Once the alignment is done you are ready to hook the printer up. I can't talk about using USB as I am strictly using it for WIFI purposes. To setup WIFI all you do is select your network from the list that is detected, then enter your password and you are done!

Now you install the software. On my mac it had an issue and kept having crashes when I tried to use the scanner function. I uninstalled the software and downloaded the latest version from HP's website and reinstalled it. After doing that I followed the instructions to add my printer which took about 30 seconds and was ready to go!

The first test I did was printing. I printed a word document and it started printing almost immediately and took about 4 seconds for the page. I then printed a picture using the photo tray and was able to print a border-less 4X6 picture and that took about 8 seconds and the quality was amazing. Finally I scanned wirelessly. My last scanner was very old and took about 2 minutes to scan a picture. This scanner took less then 4 seconds to scan and transfer the picture to my computer wirelessly!!!

I am genuinely thrilled about this all in one printer/scanner/copier. It is fast, great quality and the fact it is wirelessly allows me to use it from my Mac and my wife to use it from her Windows laptop without connecting any cables. If you need a great quality printer I highly recommend this one.

Oh and one more thing I forgot to mention, this printer has pre-defined templates built in which is perfect for homes with students. The templates include graph paper, lined notebook style paper, large paper for the younger kids to write on, tasks to do list, mazes and many others. They really thought of everything in this printer.

Great Printer
This printer was easy to set up and works great wirelessly. The pictures are photo quality and the text printing is fast. The scanner works great also. Very crisp scans. The print cartridges that comes with it are small, but the full size ones last a long time with high quality photo printing. Very Happy!

Blue screen of death on a printer...
After reading the reviews, this seemed like the perfect unit for me. Received it as a present last week and ran thru the setup. Took only a few minutes, and I was impressed by how easily the printer setup was organized and how easily I was able to enter my wireless router information (it detected my network; I entered the WEP password; it immediately said "great" and everything looked good to go). Instructions and quick start were very well documented and the coordination between the printer screen prompts and the written documentation was also very well done.

It printed the alignment/printer setup test page no problem. Then it was going to print the "wireless confirmation page". The printer lights showed a clean connection to the wiresless network.

However, within five seconds, the screen went blank and then blue and it gave me an error of B057D1D4 (no other words/errors on the screen) and jammed up completely. I unplugged it (all the switches and buttons on the panel were dead) and got error B05Cf1E0.

Installed again after a hardware reset and was able to install and print perfectly using a USB cable.

So, must be something in the wireless firmware or an issue with my 2WIRE wireless DSL router and the printer.

Called HP. After spending two hours on the phone with very polite, helpful folks they determined that they had no idea. We tried every reset known and I even did the full install process again with a tech support person on the phone after doing a hardware reset.

Word to the wise: Tech support can only send you a refurb unit, but since I had had the thing for 3 hours, I declined and called regular sales support for a new unit.

The new unit came amazingly quickly (I dropped on my broken one on the 24th and the new one arrived today the 26th morning).

Just ran thru the install and same as before. All is simple and good. But then the same errors.

Called HP support.

No clues.

Only option now is to return the printer. They won't send a second replacement unit, unfortunately.

Anyone know if there is a problem (I can't find one and HP doesn't know of any) with 2WIRE routers, maybe? Or maybe there is a bad batch of these things with a firmware fault? I'm tempted to go buy one from a local retailer in the hopes that it is a batch of defectives since after looking around I still think this printer would be ideal for me if it actually worked.

Blue screen of death on a printer. Who knew?

[30 minute pause]

I just got a call back from an HP escalations manager. She proceeded to quiz me about how it wasn't possible that I had the replacement printer sitting in front of me -- and asked me which department and who made it happen. I have no idea. I just dial 800 numbers until someone helps. She insisted to me that the 800 number I had called wasn't an HP line. Of course, I sit here with a replacement HP printer at my feet, so I must have found the HP printer elves in Santa's workshop. Her advice in the end was to take the refund since that was even more than she was authorized to provide, so she wanted to know who broke the rules by providing good customer support. (And why that wouldn't be in the records she has access to, I do not know...)

Sigh.

I have faith given my experience with HP, but they haven't made it easy this week.

Assuming I can get a working printer, I will edit this review and raise the ranking, but two defective printers that HP can't even diagnose is just not impressive. I expected more given my flawless history with HP printers.

This is my first rant review. And I fully hope that I am able to edit or delete or upgrade it, but for now my advice is to go ahead and buy this printer if it fits your profile. If it works, great -- it looks like a fantastic printer. If it doesn't, return it immediately and save yourself a nightmare; it ain't worth it for a printer.

I switched to the Brother MFC-490. Worked perfectly out of the box, including wireless set up without any fatal hardware errors (so it isn't my router). Also, smaller footprint, automatic doument feeder, and very well done wireless integration... AND CHEAPER by a significant amount.