Product Description

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Product Details

• Amazon Sales Rank: #20055 in Books
• Published on: 2008-03-07
• Original language: English
• Number of items: 1
• Binding: Paperback
• 504 pages

Review
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been. Whats exceptional about the book is its extraordinary common sense. Tom Davenport Professor and Director of Research Babson Executive Education, Babson College

Review
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been.

Whats exceptional about the book is its extraordinary common sense.

Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College

About the Author
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

Customer Reviews

An Important Addition to your BPM Bookshelf
Overall, this is a very good process management book. As a consultant and BPM trainer, I often recommend this book to my classes. It provides a newcomer to Business Process Management a structured "how to" approach for applying Business Process Improvement step-by-step.

The first 18 chapters (there are 28) are great. The first 10-12 chapters are essential for both experienced and inexperienced BPM analysts. These chapters should be read carefully and re-read many times.

The only reason that I didn't give this book 5 stars, is because some of the business examples could be better and there is a lot of "fluff" writing in the middle chapters that could have been condensed and made this book more readable. But don't get me wrong; this book is well worth the money and I refer to it often. It is definitely a "must buy"...

Mandatory Reading (If you have just one BPM book this is it)
If you are seeking guidance on what corporation need to do to become process centric, this is the leading book on the topic. I am on the OMG OCEB committee and we are writing OMG's certification exam for Business Process Experts. While this book was not cited on the fundamental exam, it certainally will be cited in the intermediate and advanced exam. Many on the committee recognize the contribution of this amazing book.

In my work with OCEB I have read just about every BPM book listed on Amazon. and this is the best, by far. The book is well written, well organized, beautifully produced and the discussions are authoritative.

Comprehensive
A valuable textbook on the subject. Worthwhile permanent addition to my professional library. Increased my SME and useful in my consulting practice.