Product Description

Establishing a System of Policies and Procedures is a basic guideline for writing policy and procedure documents for any company, any size, and in any industry. This book is a primer and sets the stage for Stephen's three other books: Achieving 100% Compliance of Policies and Procedures; 7 Steps to Better Written Policies and Procedures, and Best Practices in Policies and Procedures
This book introduces the reader to the basic phases required for writing any policy or procedure. These phases are: Research, Writing the first draft, Reviewing the draft, Approving the draft, Publishing, Communicating, and Training the final, approved policy or procedure document. Additionally, the reader will learn how to maintain the policies and procedures and keep the content up to date. And lastly, the reader will learn how to convert manual, hard copy policy and procedure documents into online, virtual documents.
Examples of policies and procedures and tables of contents are shown at the back of this back.
Buy this book now and you'll be on your way to writing accurate, consistent, and reliable policy and procedures documents.

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Product Details

• Amazon Sales Rank: #260390 in Books
• Original language: English
• Number of items: 1
• Binding: Paperback
• 168 pages

Review
Stephen Page is the author of four books on policies and procedures, each one complementing the other. This set of books is the only work of its kind in the industry. There are other books but they focus primarily on editing and word choice, not on actually showing the reader how to do research, write a draft, get it reviewed and approved, get it published, communicate and train it, measure it, and revise it. These steps are missing in the other books.
This author, Stephen Page, has received hundreds of praises from readers saying how wonderful and easy the books are to read and apply. These books will become a part of your reference library and you will be proud to own them.
Stephen Page has written three other books that complement this book including Achieving 100% Compliance; 7 Steps to Better Written Policies and Procedures and Best Practices in Policies and Procedures. Do yourself a favor and read all of his books. You'll never buy another policy or procedure book. --Management of Process Improvement Publishing

Best HOW-TO: policy and procedure book on the market. This book provides the basics of writing policies and procedures like no other book on the market. This book helps you to:

• Research policy and procedure topics, network with users, and flow chart business processes
• Write, or revise, a policy or procedure document using a Writing Format template
• Incorporate forms into the policy or procedure document
• Review document with users and management
• Obtain approvals and publish the document
• Communicate and train
• Revise and make improvements

Stephen Page has been writing polilcies and procedures books for the past 34 years and his advice and concern for the policy and procedure writes shows in his writing. --Process Improvement Publishing

September 1998, IHRIM Journal [International Association for Human Resource Information Management], pages 72-3
"This book is a rewrite of the Business Policies and Procedures Handbook which was first published in 1984. That book focused on printed policies and procedures while this one has been expanded and updated to include not only printed manuals but also online manuals for local area networks (LANs) and company Intranets. The author has had extensive experience in producing policies and procedures to help employers meet requirements for ISO certification and he has served as the chair for the Standards Manual Committee for the Business Forms Management Association (BFMA). This experience shows throughout this very helpful and informative book. Page lists the decisions that must be made by a newly formed policies and procedures department (or perhaps an old one that is transforming itself). He emphasizes the importance of industry networking and lists many organizations that can be useful in researching organizational policies and procedures. This book is a thorough and complete discussion of how to produce a policies and procedures manual, starting with information gathering information and research. Helpful hints are provided on how to develop forms to support your policies and procedures. The author also discusses how to determine a review and approval process, how to determine the manual's overall format, and how to select a writing style. Page even provides recommendations on how to package the manual and how to conduct employee training on the use of the policies and procedures as well as on any application business processes. Page points out the many benefits of using an online methodology for distributing policies and procedures manuals, but also suggests that you have a printed manual first. Having said that, there are many helpful techniques that can be used with online documentation such as pop-up definitions, hypertext, and online help. In addition to the recommendations and sample forms included in this book, Page also includes a number of contacts and bibliographical resources that can be useful in helping you create policies and procedures."

October, ARMA's Wet Ink, October 1998
More and more, document control (including forms management) is being placed under the auspices of the information manager (IM). Formulating and writing policies and procedures is falling naturally into the IM's hands, and that makes this book "a must read" resource. It explains the "how to's" and "why not's" of writing dynamic policies and procedures for both hard copy and on-line versions in enough detail as to be prepare even the novice for the task. This book will help the reader: 1. Learn how to establish a successful policies and procedures system

2. Master important skills such as workflow analysis, flow charting, form analysis, writing, and conducting training presentations

3. Convert printed manuals to online manuals either in a LAN environment or on an Intranet

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Customer Reviews

Excellent Book on Creating Standard Operating Procedures and Policy Manual
This books provides concrete guidance for creating a policies and procedures manual. After reading the EMyth Revisited (also an excellent book) I wanted a book that would provide such guidance and this book delivers. A couple of points. First, this book is an overview of the entire process. Some of author's other books in this series take chapters of this book and expand them to book length. I was particularly interested in guidance for writing a standard operating procedures manual, and the book "7 Steps to Better Written Policies and Procedures" focuses solely on that topic. Second, despite my focus on the actual written policy/procedures manual, the entire book is excellent, raises points that may be easily overlooked, and I would highly recommend it.

Great resource for starting from scratch
I just took a job as an operations analyst at a small startup company. Rather than handing me a policy and procedures manual, my boss asked me to write one instead! With only vague notions of what a policy and procedures manual looked like, I tried to get started but quickly realized that I was in over my head.

So I bought Stephen Page's books on policies and procedures and found the help I needed. The most difficult part for me has not been writing down the procedures themselves (though that can be challenging). Instead, I realized that without a good format for writing a policy or procedure, the whole manual would be a jumbled mess of incoherent instructions. But after reading Stephen Page's books, I was able to use his format very effectively. The greatest strength of his format is that it is easy to use, and also easy to update as things change.

So whether you are starting from scratch on a new manual or editing your compnay's existing manual, check out these books first. You will not regret it!

A must have for any procedure analyst
This book is clear, concise and easy to follow, whether you are starting from nothing or you are bringing your current policies and procedures up to standard. This is a must read for the procedures analyst and for the CEO who believe in continual improvement.

For optimal result buy the set of 4 books:
1. Establishing a System of Policies and Procedures
2. Achieving 100$ Compliance of Policies and Procedures
3. 7 Steps to better Written Policies and Procedures
4. Best Practices in Policies and Procedures

You will not be disappointed. This set is well worth your time and money.