Product Description

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.

For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.

Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.

With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.

Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

* Reduce your need for expensive training and consultancy services with this authoritative, clear and unambiguous guide to quality management from one of the world's foremost experts on the ISO 9000 family of standards.
* Develop a process based management system that enables your organization to satisfy its customers and other stakeholders as well as conform to ISO 9001:2008 with hard-won information from quality auditors and industry experts.
* Explains the concepts and requirements with compelling case studies, summaries of the essential learning points and check lists to ensure certification is achieved without delays caused by oversights. Downloadable template report forms also available on the book's companion website!

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Product Details

• Amazon Sales Rank: #86979 in Books
• Published on: 2009-07-10
• Original language: English
• Number of items: 1
• Binding: Paperback
• 728 pages

Review
Published reviews of previous editions:

"The definitive text on how to implement a quality management system 'the right way'. Written in plain English. A great read."
Momentum Magazine, 2002

"With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it."
Quality World, 2002

From the Back Cover

THE definitive reference source for understanding and implementing ISO 9000 and the principles of contemporary quality management--updated for the 2008 revision of the ISO 9001!

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management the using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf.

For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement.

Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.

With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.

Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

About the Author
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.

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Customer Reviews

A Worthy Update
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content on what is required to comply with ISO9001, but readers are left in no doubt that it should not be taken in isolation.

In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!

A Consultant's Bible
As a long-time consultant on the subject of establishing effective, robust Quality Management Systems, I find this book to be of so much value to myself and my clients. David Hoyle is one of the most knowledgeable people I've met on this subject and he leaves no stone unturned in this most recent writing.

For audiences of all levels of knowledge, whether a novice or highly experienced individual, this book truly expresses all of Mr. Hoyle's years of experience and knowledge. We are fortunate to be able to have this type of book as a learning and reference tool.

The best reference book on ISO 9000
An excellent book, this handbook definitely lives up to all the accolades on the back page. Its user-friendly approach and chapter previews that provide a quick understanding, combined with the in-depth material in the main body of each chapter, make a great combination. I've already used some of the strategies both for Client work and University assignments. The book contains many useful diagrams, figures, tables and examples. The tools within the book are practical and easily translated into your own business. No other book gets into the subject like this one.