Product Description

If you set up, maintain, and troubleshoot desktop applications on Windows Vista, now you can build your skills and take the next step towards your MCITP: Enterprise Support Technician, Microsoft's new job-based certification track for desktop support professionals. With this in-depth guide, you'll learn how to support Vista in an enterprise setting, plus have the perfect study tool to help you prepare for exam 70-622. Find full coverage of all exam objectives, practical hands-on exercises, challenging review questions, a CD with testing software and electronic flashcards, and more.

Product Details

• Amazon Sales Rank: #118528 in Books
• Published on: 2007-09-24
• Original language: English
• Number of items: 1
• Binding: Paperback
• 431 pages

Features

• ISBN13: 9780470165355
• Condition: USED - VERY GOOD
• Notes:
• Click here to view our Condition Guide and Shipping Prices

From the Back Cover
The perfect study tool to prepare you for MCITP: Enterprise Support Technician

If you are a support professional who sets up, maintains, and troubleshoots desktop applications on Windows Vista, now you can build your skills and take the next step towards your MCITP: Enterprise Support Technician – Microsoft's new job-based certification track for desktop support professionals. With this in-depth guide, you'll learn how to support Vista in an enterprise setting, plus have the perfect study tool to help you prepare for exam 70-622, Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians. Inside, you'll find:

• Full coverage of all exam objectives in a systematic approach, so you can be confident you're getting the instruction you need for the exam

• Practical hands-on exercises to reinforce critical skills

• Real-world scenarios that put what you've learned in the context of actual job roles

• Challenging review questions in each chapter to prepare you for exam day

• Exam Essentials, a key feature in each chapter that identifies critical areas you must become proficient in before taking the exam

• A handy tear card that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep objective by objective

Featured on the CD

SYBEX TEST ENGINE:
Test your knowledge with advanced testing software. Includes all chapter review questions and bonus exams.

ELECTRONIC FLASHCARDS:
Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm handheld.

Also on the CD, you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

Look inside for complete coverage of all exam objectives.

About the Author
Eric Johnson (MCITP, MCSE, MCSE+I, MCDBA, MCSD, MCTS, Network +, A+) is a cofounder of Consortio Services and its primary database technologies consultant. His background in information technology is diverse, ranging from operating systems and hardware to specialized applications and development. He has even done his fair share of work on networks. Because IT is really just a way to support business processes, he has also acquired his MBA. All in all, he has 10 years of experience with IT, a great amount of which has been working with Microsoft SQL Server. Eric has managed and designed databases of all shapes and sizes. He has delivered numerous SQL Server training classes and webcasts as well as presentations at national technology conferences. Most recently, he presented at TechMentor on SQL Server 2005 Replication, Reporting Services, and Integration Services. He also does a good deal of writing, including the recent four-part series Tour de SQL, published in Redmond magazine. In addition, he is active in the local SQL Server Community, serving as the president of the Colorado Springs SQL Server Users Group.

Eric Beehler has been working in the IT industry since the mid-1990s and has been playing with computer technology since well before that. From help desk technician to solutions provider, he has been involved at many layers of enterprise solutions, from the desktop to the network to the server and the SAN. He currently has certifications from CompTIA (A+, N+, Server+) and Microsoft (MCITP: Enterprise Support Technician and Consumer Support Technician, MCTS: Windows Vista Configuration, MCDBA SQL Server 2000, MCSE+I Windows NT 4.0, MCSE Windows 2000, and MCSE Windows 2003). He also holds an MBA from the University of Colorado at Colorado Springs. His experience includes more than nine years with Hewlett-Packard’s Managed Services division, working with Fortune 500 companies to deliver network and server solutions, and, most recently, IT experience in the insurance industry working on highly available solutions. He provides consulting and training through Consortio Services, LLC.

Customer Reviews

It worked.
This was my only resource for the exam and I passed. While my exam did not have ANY sims, compared to the Vista Config Exam, which had LOTS of sims. So if you are expecting to wiggle out some extra points by fidgeting with whats available in the sim and whats not, don't count on it.

Avoid this book like the plague
If Amazon would have let me, I would have rated this as a ZERO star rating.

I used this book to study for the 70-622 MCITP Exam. I have been studying the book diligently for the past week and got no more than two wrong on each of the Chapter quizzes after getting 16 wrong on the initial Assessment Test. I scored over 85% on both of the supplemental exams on the CD. I was confident that I would pass the test when I went to take it today (29 Jan 2009).

Imagine my shock when after going through the first 8 questions that I had not yet had a question where the specific topic was covered in the text. Overall I would conservatively estimate that over 25% of the questions on the exam were not well addressed if it was addressed at all in the text. I seriously questioned whether I had signed up for the right exam.

Either this book is woefully inadequate or the exam has been updated with many new questions that the book simply does not cover.

Lest you think my experience is unique please consider that I have taken 3 Federal Communications Commission (FCC) tests, 5 Federal Aviation Authority (FAA) tests, and three other IT related tests in the past (one was just last week) and all of them were prepared for by using self-guilded instructional texts such as this book. This exam is by far the worst I have ever scored in relying on a text for the sole source of my knowledge and instruction to prepare for the test - and I have applied the same study methods in every case.

The only saving grace for me on this exam was years of experience troubleshooting Microsoft operating systems (both Server and Workstation) to include over 5 years working with Active Directory Domains in a Microsoft environment, that and just plain dumb luck as I made more than a few blind guesses with some of these questions.

As well, this book has a number of omissions and errors, especially in the earlier chapters. A few of the Chapter quiz answers were just plain wrong. Steps were ommitted, poorly explained, or involved path typos in the sections that involve deployment of Vista from a WIM file. Chapter Two was particularly rift with inaccuracies. To make this worse, Sybex does not offer a convenient method to find updated corrections online like other publisher's do.

I used the Sybex book for the 70-620 Exam and it resulted in no major surprises when I took that exam this past week. How sad that my experience would be so completely different on this (70-622) exam.

This has taught me several lessons.
1. I will avoid Sybex books in the future simply for the lack of an easy method to locate updates to the published books online.
2. I will avoid any text for an exam that was published more than a year before I am taking that exam as the exams are constantly updated.
3. If I cannot find a recently published exam guide then I will be thinking long and hard before I use a guide published by anyone other than those authorized by the Mfg of the subject matter of the exam (i.e., Microsoft, Cisco, Citrix, etc.)
4. I will always review the Mfg's website concerning certification before spending the money on the books because they may change their requirements as is the case with VMWare which recently dictated that you may not take the exam unless you have attended an authorized instructional course first - which makes studying using just the books not an option.

Just my two cents worth - you have been warned.

The only way to pass a Microsoft Exam
In 1996 I took my first Microsoft Certification Exam, Windows 95. I was shocked, this was the exam from hell. I was among the 70% of first time takers that flunked. The company I worked for would not reimburse the cost of a failed test, so my faiure also took $100.00 out of my pocket. A friend suggested the Sybex study guide to the exam. I not only learned more than I had taking the Microsoft course, I also learned the rationale behind the way a Microsoft test is constructed. I passed the W95 exam on the retake. Since then I have used Sybex study guides for all Microsoft Certifications. In fact, I have passed exams without ever having taken the course just by using these study guides, including this one. If you are an IT professional, and need to build a portfolio of Microsoft certifications, this is the best money you will ever spend.