The Key to Customer Satisfaction and Client Loyalty
By an Amazon.com customer
 | Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin
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 | Surrender to Win: Regain Sanity by Strategically Relinquishing Control by Laura Harris
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 | Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell
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 | Simply Better: Winning and Keeping Customers by Delivering What Matters Most by Patrick Barwise
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 | Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins
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 | Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
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 | Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey Gitomer
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 | The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli
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 | Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser by Jagdish N. Sheth
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 | The Culting of Brands: Turn Your Customers into True Believers by Douglas Atkin
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 | Human Sigma: Managing the Employee-Customer Encounter by John H. Fleming
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 | The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life by Matt Oechsli
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 | Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World by Pete Blackshaw
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 | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price
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 | Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble
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 | Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life by Phil Fragasso
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 | Chief Customer Officer : Getting Past Lip Service to Passionate Action by Jeanne Bliss
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 | The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell
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 | What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius
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 | Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison by Joe Calloway
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 | Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy by Jerry Acuff
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 | Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Paperback) by Steve Diller
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 | Return on Customer: Creating Maximum Value From Your Scarcest Resource by Don Peppers
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 | Outside Innovation: How Your Customers Will Co-Design Your Company's Future by Patricia B. Seybold
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 | The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World by C.Britt Beemer
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