Product Description

If you are a support professional who sets up, maintains, and troubleshoots desktop applications on Windows Vista, now you can build your skills and prepare for exam 70-623, MCITP: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, the required exam for achieving certification as an MCITP: Consumer Support Technician. Inside this comprehensive study guide you'll find full coverage of all exam objectives, practical hands-on exercises, real-world scenarios, challenging review questions, and more.

Product Details

• Amazon Sales Rank: #1199364 in Books
• Published on: 2007-12-05
• Original language: English
• Number of items: 1
• Binding: Paperback
• 509 pages

From the Back Cover
The ideal study tool for MCITP exam 70-623

If you are a support professional who sets up, maintains, and troubleshoots desktop applications on Windows Vista, now you can build your skills and prepare for exam 70-623, MCITP: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, the required exam for achieving certification as an MCITP: Consumer Support Technician. Inside this comprehensive study guide you'll find:

• Full coverage of all exam objectives in a systematic approach, so you can be confident you're getting the instruction you need for the exam

• Practical hands-on exercises to reinforce critical skills

• Real-world scenarios that put what you've learned in the context of actual job roles

• Challenging review questions in each chapter to prepare you for exam day

• Exam Essentials, a key feature in each chapter that identifies critical areas you must become proficient in before taking the exam

• A handy tear card that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep, objective by objective

Look inside for complete coverage of all exam objectives.

About the Author
Eric Johnson (MCITP, MCSE, MCSE+I, MCDBA, MCSD, MCTS, Network+, A+) is a cofounder of Consortio Services, and the primary Database Technologies Consultant. His background in information technology is diverse, ranging from operating systems and hardware to specialized applications and development. He has even done his fair share of work on networks. Since IT is really just a way to support business processes, he has also acquired his MBA. All in all, he has 10 years of experience with IT, a great amount of which has been working with Microsoft SQL Server. Eric has managed and designed databases of all shapes and sizes. He has delivered numerous SQL Server training classes and webcasts as well as presentations at national technology conferences. Most recently, he presented at TechMentor on SQL Server 2005 Replication, Reporting Services, and Integration Services. He also does a good deal of writing, including the recent four-part series, Tour de SQL, published in Redmond magazine. In addition, he is active in the local SQL Server Community, serving as the president of the Colorado Springs SQL Server Users Group.

Eric Beehler has been working in the IT industry since the mid-1990s, and has been playing with computer technology well before that. From help desk technician to solutions provider, he has been involved at many layers of enterprise solutions from the desktop to the network to the server and the SAN. He currently has certifications from CompTIA (A+, N+, Server+), and Microsoft (MCITP: Enterprise Support Technician and Consumer Support Technician, MCTS: Windows Vista Configuration, MCDBA SQL Server 2000, MCSE+I Windows NT 4.0, MCSE Windows 2000, and MCSE Windows 2003). He also holds a master’s degree in business administration from the University of Colorado at Colorado Springs. His experience includes over nine years with Hewlett-Packard’s Managed Services division, working with Fortune 500 companies to deliver network and server solutions and, most recently, IT experience in the insurance industry working on highly available solutions. He provides consulting and training through Consortio Services, LLC.

Customer Reviews

Good Start
The certification exam 70-623 is geared to customer support. I have heard it is for Geek Squad and Nerds on site and such. Yet the materials in this book will be useful for anyone who services computers or provides customer/consumer support. It spends more time on soft skills than a lot of certification exam books do.

Having already worked through other books and written exams for 70-620 and 70-622, I still found I learned a lot from this book both about Vista and about some of its features and resources.

This book comes with a CD that has the PDF of the book, so you can keep the searchable electronic copy with you. This is a great resource. It also contains a sample test, electronic flashcards for learning and a custom test engine to help you prepare for what the real exam will be like.

This book, and the material that the Erics teach through it, contains skills that anyone in the computer industry could benefit from. Having worked through this book in a week, I was able to pass the 70-623 exam with flying colours.

One of the biggest advantages of this book over some others, is that it gives you the answer keys to the review questions at the end of each chapter, rather than needing to hunt and search, or find someone with an instructor CD.