Product Description

Help maximize your performance on Exam 70-272, one of two required exams for the new Microsoft Desktop Support Technician Certification (MCDST), with this all-new MCDST TRAINING KIT. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.

Product Details

• Amazon Sales Rank: #318916 in Books
• Published on: 2004-06-30
• Platform: No Operating System
• Format: Illustrated
• Original language: English
• Number of items: 1
• Dimensions: .71 pounds
• Binding: Hardcover
• 800 pages

From the Publisher
Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Fully updated for Windows XP Service Pack 2 In-depth coverage by an exam-certified author on Exam 70-271 objectives, plus instructive case studies and troubleshooting scenarios Readiness Review Suite featuring 425 questions and multiple testing options 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format Microsoft Computer Dictionary, Fifth Edition, eBook

About the Author
Walter Glenn is an MSDST, MCSE, and MCT. He is the author of many computer-related books including Microsoft Outlook® Pocket Guide (O’Reilly), Word Pocket Guide (O’Reilly), and Microsoft Windows XP Tips and Techniques (Osborne/McGraw-Hill).

Customer Reviews

microsoft finally got it right
microsoft has finally figured out how to write a book for their certifications. hire someone outside their organization to do it. previous books have always fallen woefully short of teaching a person to the point that they can come close to passing the test. this book accomplishes this goal. admittedly, this is a verrrry simple and easy test. but i did find the objectives covered adequately to figure out the answers. this was microsoft's big failing in previous books. they skimmed over or inadequately explained the topic and then hit you with detailed and complex scenarios on the exam that were several levels more advanced than what they taugh you. this book brings you to the level you need to be able to figure out the answers you need. this is what microsoft should have been doing all along. kudos to them.

This did the trick--I passed!
I've been a heldesk technician for less than a year, so I was nervous about taking the exam. I bought this book and the Exam Cram, and they did the trick--especially this book. The book is easy to follow, has all the basics, and gives you good test prep drill too. In retrospect I probably didn't need the Exam Cram. In fact, the other book that was pretty useful is the Windows XP Resource Kit, edition 2.

A must if you need to pass the first time.
Depending on your experience this may be the only book you need to pass the 70-721 exam. I did require additional material but this book was certainly the major reason that I passed the exam with a 917 score.

The only reason why I gave this book four stars and not five is because of the practice test. The practice test was very useful, and I was using it repeatedly for reviews, taking four practice exams in the week leading up to my test. But the questions and answers in certification mode were some times ambiguous and on one occasion the question presented the user with the incorrect graphic to click on to give an answer. This left me to wonder if I should be clicking on the "advanced" tab even though the wrong dialog was shown or should I click in the area where the "advanced" tab would be located on the correct dialog? In spite of these errors the questions in the practice test were exceptionally useful for locating holes in my knowledge which I was then able to fill by finding and studying material in other resources such as knowledge base articles on the Microsoft web site.

Since I purchased this book and began my studies (I wanted to get some work experience before taking the test) I have found the information and tips in this material, the book and the testing software, immensely useful from a practical stand point. Even the most obscure knowledge found in this book has aided me in resolving real user issues on the job. At my current job as a desk top technician, if my colleagues have an issue relating to Windows XP that they do not know how to solve they come to me before they escalate it. One case is where the guy next to me received a call from a user whose key board was acting abnormally. He had to press in the key and hold it down for more than the normal time to get the letter he was typing to appear. I knew immediately that FilterKeys had been enabled and I was able to tell my coworker exactly how to disable it due to having missed the question nearly five times in the practice tests and finally memorizing everything I could about accessibility options out of frustration with myself.

The practice test has 300+ questions, far more than included in any other testing resource. If you want to pass the 70-721 exam you will need this book.