Product Description

Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD—making this kit an exceptional value and a great career investment.

Product Details

• Amazon Sales Rank: #71517 in Books
• Published on: 2005-10-26
• Platform: No Operating System
• Original language: English
• Number of items: 1
• Dimensions: 3.88 pounds
• Binding: Hardcover
• 944 pages

From the Publisher
Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Updated to cover Windows XP Service Pack 2 for the MCSDT exam Readiness Review Suite featuring 425 questions and multiple testing options In-depth coverage of Exam 70-272 objectives written by an exam-certified author, plus instructive case studies and troubleshooting scenarios 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format Microsoft Computer Dictionary, Fifth Edition, eBook

About the Author
Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology consultant, teacher, and writer. He’s authored a number of books on Windows and coauthored several MCSA/MCSE Self-Paced Training Kits (Microsoft Press).

Tony Northrup, MCSE, CISPP, and MVP, is a networking consultant and author. He is coauthor of the MCSA/MCSE Self-Paced Training Kit for Exams 70-270 and 70-271, among other titles.

Customer Reviews

Bloody awesome
I took my test today and came close to maxing out, 972....study hard the reviews at the end of the book. When taking the test, read the questions AND answers carefully, kind of like the old school days, an answer may "look" right but it could be one word off. Keep the books, don't resell them, I've already gone back into 70-271 and reviewed a few things. handy to have on hand when you deal with it every day. Very thorough in my opinion. Just a humble IT geek working on his certs.....

WOW Great deal and Super Helpful
I just took this certification and found out that some of test questions were the same as the back of this book. If you go through the test bank in the back of the book and go through the lessons your sure to pass. The book also comes with 180 day trials of xp pro sp2 and office 2003 professional. Not to meantion you get a voucher for 15% off the exam. I will warn you that some of the exam questions are very easy and others are super tricky.

Updated to the Latest Version of the Test (70-272)
The Microsoft Certified Desktop Support Technician test (Exam 70-272) has been modified and updated to incorporate the material needed to support Microsoft XP (with Service Pack 2) and Microsoft Office Professional Edition 2003. This has resulted in this Second Edition of the Self Paced Training kit.

The book comes with two CD's that include all the software you will need to prepare for the test. This includes the operating system, and the Office suite of products in trial versions that are fully functional but time limited to give you the basic test platform to practice the points developed in the text.

The basic format of the text is to give you the information you need to understand to pass the test and a set of questions and answers to help you identify those areas that may need further study. Finally there is a 'Readiness Review' test on the CD as a final in-depth exam just before you take the actual test.