Product Description

Now, with the AppleCare Protection Plan for iPod, you can be sure that your music will play on. Because Apple creates both the iPod and iTunes, they form a truly integrated digital music solution. If you ever have a question about their use, you’ll have direct telephone access(2) to Apple’s own technical support group—the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users. Investment protection The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to up to two years from the original purchase date of your iPod.With this plan, you get direct access to Apple experts for answers by phone(2) and anytime access to web-based resources.(3) If your iPod or the included accessories should need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.(1) Peace of mind at home or on the road With the iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.(1) Extends telephone support from 90 days to up to two years; Extends hardware coverage from one year to up to two years. Provides expert support for both Mac and Windows users Protection for the iPod and iTunes solution Covers iPod and included accessories(1): iPod battery iPod earphones iPod dock iPod wired remote Other accessories in the iPod box Supports iTunes and connection with iPod Quality and convenience backed by Apple Offers award-winning technical support Provides a convenient toll-free telephone number(2) Guarantees genuine Apple replacement parts(1)

Product Details

• Brand: Apple
• Model: M9404LL/A
• Number of items: 1
• Dimensions: 1.00 pounds

Features

• Comprehensive service and support
• Protection for the iPod and iTunes solution
• Quality and convenience backed by Apple
• Provides expert support for both Mac and Windows users
• Permits transfer of the plan between owners

From the Manufacturer
From the Manufacturer The iPod and iTunes redefine what digital music should be: great audio on a superlight device with stunning design, fast download speeds, and ample storage for your collection. Now, with the AppleCare Protection Plan for iPod, you can be sure that your music will play on.

Investment protection
Every iPod comes with 90 days of phone support and one year of hardware service coverage, standard. The AppleCare Protection Plan extends service and support coverage for your iPod, its included accessories, and iTunes to up to two years from the original purchase date of your iPod.* With this plan, you get direct access to Apple experts for answers by phone** and anytime access to Web-based resources.*** If your iPod or the included accessories should need service, Apple-certified technicians will repair them or provide a replacement using genuine Apple parts.*

Peace of mind, at home or on the road
With the iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.*

Note: The AppleCare Protection Plan cannot be sold to consumers residing in Florida. "Consumers" are persons who use their computers primarily for personal, family, or household purposes.

* Service coverage is available only for the iPod and its original included accessories (excluding the carrying case) that are defective in materials or workmanship or for battery depletion of 50 percent or more from original specification. Equipment returned for service may be repaired or replaced with functionally equivalent new, used, or refurbished equipment.

** Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

*** Access to Web-based resources requires the use of a compatible Internet service provider; fees may apply.

Customer Reviews

Expensive, limited coverage
Considering that this policy only extends the warranty for one year, it is expensive. Coverage for the iPod's biggest problem, its battery, is vague. Apple simply defines as non-defects some apparent battery problems, such as the fact that the battery drains very rapidly when the unit is not in use and turned off. Plus, the battery can drop drastically in usage time, and Apple protects itself by saying this: "Service coverage is available ... for battery depletion of 50 percent or more from original specification." What other company clearly states that precipitous product failure is not covered by either the original or extended warranty?

Less expensive policy available for 29.95 from Crutchfield.com
Although this policy is thru Apple, it is 2x the price of similar policies available from other companies that also have very good reputations. One is Crutchfield.com which has a 2 yr. plan for $29.99 which starts *after* the standard Apple 1 yr labor coverage (for a TOTAL OF 3 YEARS). Apple extended warranty is a total of 2 years for $59.99, rather than a total of 3 years for $29.99 thru Crutchfield.

a peace of mind
I had accidentally dropped my ipod a few times but each time afterwards it went on playing as if nothing happened. Finally a few weeks ago it suddenly froze and stopped working. All attempts later to charge it, connect it to the computer, or restore it failed (including looking into apple's website for help). I called for assistance with my AppleCare and the person I spoke to was knowledgeable and amiable, and I had no anxious feelings because I knew I was protected. The person gave me some tips to try, and told me that if it still did not work, I could call back to arrange for my ipod to be sent back as she had already documented our interaction in the computer.

I did call back for it to be sent back and fixed as my own attempts were still not successful, and this time the person I spoke to was also very nice and comforting. I received my fixed ipod just a few days after with no charge to me whatsoever. I highly recommend AppleCare since it is quite convenient and really gives you a peace of mind.