Product Details
Organizational Behavior for the Hospitality Industry

Organizational Behavior for the Hospitality Industry
By Florence Berger, Judi Brownell

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Product Description

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.

 

  • Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior.
  • Hospitality industry expert cases – leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise.
  • End-of-chapter exercises that help students actively experience various aspects of the hospitality industry.
  • PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures

    • Product Details

    • Amazon Sales Rank: #997103 in Books
    • Published on: 2008-05-03
    • Original language: English
    • Number of items: 1
    • Binding: Hardcover
    • 480 pages

    Customer Reviews

    Organizational Behavior for the Hospitality Industry5
    Organizational Behavior in the Hospitality Industry is a much needed text for undergraduate and graduate organizational behavior studies with a much needed focus on the hospitality/services industries. Drs. Berger and Brownell have approached this often studied and reviewed topic from a perspective that those of us who teach in hospitality management and tourism programs have been wanting for many years.
    In a business where customers (internal and external) are king, Organizational Behavior in the Hospitality Industry is an excellent tool for instruction and discussion. I commend the authors for their fine work.

    A powerfully inspiring and practical text5
    As a professor of Organization Behavior, Florence has inspired generations of young hotel managers to step up and take care of their people. Here she continues to set the standard, with vivid illustrations and clear action steps. This book will definitely engage hospitality students, and will leave them more insightful and more skilled with people. Top score.

    Review from Micheal Chiu5
    This Review was received from Micheal W.N. Chiu (President and Owner of Prima Hotels & Prima Donna Dev Corp. California, USA)

    "Effective communication in essence is the foundational backbone that drives an entire organizational mindset and attitude toward how a business structure regardless of size, ought to be shaped, fine-tuned and enhanced. This book provides a very comprehensive overview with an in-depth analysis of numerous recommendations in engendering effective communication with a goal of bettering organizational behavior that should be espoused by practitioners of any professional persuasion. In any context, attaining a superior bottom line with greater returns for investors and shareholders alike is the ultimate achievement."

    By Michael W. N. Chiu