Product Description

Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers.

Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

Product Details

• Amazon Sales Rank: #23509 in Books
• Published on: 2005-05-02
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 384 pages

Features

• ISBN13: 9780471718895
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

Review
“…a comprehensive introduction…” (Supply Management, 6th October 2005)

From the Inside Flap
This handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it. Endorsed by industry experts, it demonstrates how to deal with outsourcing as an emotional and political issue, shows how to update your business strategies to take advantage of outsourcing opportunities, and provides a wealth of resources for those who want to build a successful career in the outsourcing industries.

Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing, outsourcing gurus Doug Brown and Scott Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.

But more than just outlining best practices, the authors debunk some of the most persistent myths about outsourcing and its effects on the economy, and provide managers with the help they need. Most important, they equip you with a wide range of opportunities for professionals in the outsourcing industry, including new certification programs and key outsourcing vendors.

The Black Book of Outsourcing covers every major topic and application of outsourcing, including:

• Outsourcing to meet new business challenges
• Achieving outsourcing operational excellence
• Building new revenue streams through outsourcing
• Using outsourcing to reduce corporate risk
• Developing value-creating outsourcing relationships
• Building a career as an outsourcing professional

Based on Brown and Wilson's extensive experience working with dozens of companies on every aspect of outsourcing, this book provides the practical tools and information you need to make smart decisions in planning, developing, implementing, and leading effective outsourcing initiatives. Whether managers are concerned about the emotional and political side of outsourcing or the practical side of getting it done, The Black Book of Outsourcing offers comprehensive coverage, practical solutions, proven tactics, and trustworthy advice.

From the Back Cover
PRAISE FOR THE BLACK BOOK OF OUTSOURCING

"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
—Thomas J. Donohue, President and CEO, United States Chamber of Commerce

"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."
—Joseph P. Quinlan, Chief Global Economist, The Johns Hopkins University

"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."
—Robert Reich, Former U.S. Secretary of Labor, Clinton Administration

"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right."
—Terry Jost, North American Outsourcing Leader, Capgemini

"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."
—Ashish Arora, Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University

"This book challenges readers to re-evaluate their preconceived notions about outsourcing."
—J. Brian Quinn, Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College

"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make."
—Ward Holland, Vice President, Strategic Initiatives and Corporate Development, Wachovia Corporation

Customer Reviews

A WEALTH OF INFORMATION AND INSIGHTS!
An excellent source for information and guidance. The book's three main parts cover: how to plan, lead and manage outsourcing initiatives; a guide to finding an outsourcing career; and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an annotated, extensive vendor directory. Offers a wealth of information and insights.

Comprehensive survey
Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.

Buy this Book if you're going to buy Just ONE book on Outsourcing
A 'must read' for serious companies considering outsourcing.
Outsourcing is a $6 trillion global industry and is a hot topic not only in business but in the daily papers, where workers displaced complain and employers saving money face the pros and cons of outsourcing. Several books have appeared on the topic, but THE BLACK BOOK OF OUTSOURCING: HOW TO MANAGE THE CHANGES, CHALLENGES & OPPORTUNITIES differs in several ways. It's written by a team of experts on the topic who's been coaching executives on outsourcing practices for over a decade, it explains the values - when conducted properly - of outsourcing, and it tells how to identify the right partners and fine-tune outsourcing relationships. It speaks to the user - not in theoretical or highly technical jargon as most the other outsourcing books available want to do. Full of actionable plans and items. Its like a consulting engagement in a book at a very affordable price. Go for this one if you're shopping for an outsourcing book. Trust me, its that much better.