Product Description

Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard (performance measures), yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Product Details

• Amazon Sales Rank: #298520 in Books
• Published on: 2007-01-12
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 240 pages

Review
"Measuring results is not easy, but doing it right and doing it well is a mandatory prerequisite to improving performance. One size does not fit all. If you want to get better at knowing how you are doing, then read this book and put Marks insightful guidelines to work for your company. It will provide the best payback on an investment that you will ever get!"
--Brent Armstrong, Vice President Energy, Environment & Health Services, EG&G Technical Services 11/20/06

"Mark Graham Browns latest book continues to advance the effectiveness of metrics in business and government. Beyond the Balanced Scorecard describes both the underlying concepts of metrics, and the implementation of these concepts in actual use today. The Navys carrier maintenance community continually improves their execution of highly complex aircraft carrier overhauls using Mr. Browns metrics concepts to measure long-standing improvement efforts with cold, hard facts. We rely on Mr. Browns analytics as an integral part of our efforts."
--Dr. Jerry Blanton, AMSEC, Co-Founder, Carrier Team One 11/20/06

From the Publisher
In Stock

About the Author
Mark Graham Brown has spent over twenty years consulting with major corporations and government organizations to help them improve performance. He has consulted with a number of Baldrige winners, including Solar Turbines, Armstrong Building Products, IBM, AT&T Universal Card, Ritz Carlton, and numerous finalists. Brown served served as a Baldrige Award Examiner for three years, and as the Overseer of the California Quality Awards for two years. He continues to teach workshops on the Baldrige criteria for the State of California Awards. He teaches public workshops through ASQ, IQPC, and IMS.

In addition, Brown is the author of The Pocket Guide to the Baldrige Award Criteria, Keeping Score, and Winning Score. Brown is an active member of the American Society for Quality (ASQ) and the Association for Quality and Participation (AQP). He resides in Manhattan Beach, CA.

Customer Reviews

Great read on scorecarding
I must say that I became a huge fan of Mark Graham Brown's after reading his book "Get it, Set it, Move it, Prove it", so of course I had to pick up his next book on analytics. What I like the most about Mark's books is that they are really easy to understand. He talks about real life examples from recognizable companies he has worked with in every industry. There are some great industry specific scorecard samples in the book which I found really informative. Whether you are just beginning your Balanced Scorecard or performance management initiative, Mark describes what is important to the success of your performance management initiative, key failures, best practises and how to develop your scorecard to reap the most benefit and success of your organizations strategic goals. I highly recommend this book to anyone who is just starting their performance management initiative or to anyone who wants to improve their scorecard.

Another Glowing Success
One of the key points I took away from Mark's new book is that analytics can form the basis of a dynamic approach to performance management. Dynamic in the sense that analytics can be adjusted to be more responsive to changing directions in the market, the economy, employee profile or whatever is important to the organization. Because an analytic is a composite or aggregate of sub-metrics, each sub-metric necessarily carries a weight that can be based on its importance to the company's business results. As business conditions inevitably change, such as the surfacing of a new competitive threat, the weights of the sub-metrics can be quickly changed to reflect their current significance. This can reduce or eliminate the need to create another scorecard. Not only can a scorecard be balanced, the aggregate analytics can be dynamically adjusted to indicate the affects that changes in business strategy have on business results; a sensible approach for remaining stable, yet agile in a turbulent business environment.

Making stronger scorecards
Many companies can improve their performance by sharpening strategic management tools called "balanced scorecards," says consultant Mark Graham Brown. He provides analytic refinements in his book and shows you how to build better scorecards. He explains why analytics, or multiple measures of specific operations, are superior to single-point indicators of process improvement. You need management tools that can help you assess the present and guide your way to a successful future. Brown shows you how to create multidimensional analytics that give you a deeper understanding of what you are measuring. He also shows you how to create analytics-based scorecards to manage customer relationships, staff, finance, operations and strategy. One chapter is about building an actionable scorecard that tracks external factors. Most scorecards ignore this area completely, even though external factors can have a huge impact on your company's success. getAbstract recommends this book to professionals who want to adapt their scorecards to a more analytical approach.