Product Description

From Chaos to Coherence explores a provocative and inspiring model of organizational and individual intelligence. Called Inner Quality Management (IQM), the model helps unravel the intricate relationship between the individual employee and the organization. The book looks at how organizational systems have adapted to modern day chaos, and the strain that this adaptation is having on the inner workings of an organization and it's people. The book proposes a new technology, grounded in science, for building people and organizations that respond gracefully to change, crisis, and challenge. It covers themes of coherence, leadership, self-management, authentic communication, emotional virus, organizational climate, the drain of overcare, male/female balance and quantum management. A book of tools, insights and common sense intelligence.

Product Details

• Amazon Sales Rank: #1353991 in Books
• Published on: 1998-11
• Original language: English
• Binding: Paperback
• 216 pages

From the Publisher
Quotes and Reviews

"Provocative and highly practical approach at the heart of business and personal success in the next millennium....Describes the powerful, innovative Inner Quality Management process a potent combination of biomedical and research validation with heart-based technology. A must-read for any businessperson or executive wanting to measure and sustain organizational improvement." Ken Blanchard, co-author, The One Minute Manager and Gung Ho!

"The fact that the very effective techniques outlined in the book require only one or two minutes of concentration will be cause for rejoicing to any busy executive. ..." James Grove, Vice President, Salomon SmithBarney

* HeartMath is significant both as a discovery and as a definition. As news of the techniques spread, HeartMath will become part of the lexicon of human behavior, part of everyones life. * From Chaos to Coherence, Foreword by Scott Shuster, Founding Director, Executive Programs, Business Week

"...in all the books, texts and papers that I have read concerning effective management none has had the positive impact on me that this book has had...." Jack H. Holland, Ph.D., DSD, Emeritus Professor of Management, San Jose State University

"...HeartMath...has the added benefit of providing tools and techniques that improve the quality of our existence at work or at home....the changes they enable are utterly profound." Edie Heilman, Vice President Voice Technology Solutions, Charles Schwab & Co., Inc.

"No kidding...this book will change your life at work and home. From Chaos to Coherence offers a powerful, yet practical, life enriching process." Heather Shea, CEO, Inspiritrix, Inc. and former President of Tom Peters Group/Learning Systems, Co-Author Dance Lessons: Six Steps to Great Partnerships in Business and Life

"HeartMath gives organizations the courage to transform costly chaos into coherence. They provide the blueprint no one else can put their finger on and they have the data to prove it... " Dr. Natalie L. Petouhoff, Change Management Consultant, Price WaterhouseCoopers

"...A great commentary on one of the most controversial issueshow to view management analytically as well as with a heart (emotion & sincerity) and how to motivate people as well as earn their commitment and trust while driving to great results." Zur Feldman, Executive Vice President, Packard Bell NEC, Inc.

"If there is hope for a real transformation from the information age to the knowledge ageand what lies beyondthe concepts presented here are central to it." Claudia Weiss, Director, Berkeley Center for Executive Development, Haas School of Business, University of California, Berkeley

"HeartMath takes the mystery out of boosting organizational performance. Expect to elevate not only your business but your own personal existence as well. This book will profoundly and significantly change your life." Debbie Reichenbach, Manager, Corporate Learning and Development, Tellabs

From the Author
Doc Childre is a leading authority on human performance and personal effectiveness. He founded the non-profit Institute of HeartMath (IHM) in 1991 out of a sincere desire to help people empower themselves. Doc assembled a talented team of researchers, educators and business people who care about the stresses people face today, and who are committed to providing practical, scientifically-validated technologies people can use daily. In 1998 Doc created HeartMath LLC, a new for-profit training and consulting company borne out of IHM's research. Doc consults to presidents and leaders in organizations in how to create profound shifts in decision-making effectiveness, time use, and productivity, while dramatically enhancing personal balance and well-being. Doc is also an acclaimed composer whose concept of designer music became internationally recognized through his first album, Heart Zones,. His latest album, Speed of Balance, is described as a musical adventure for emotional and mental regeneration.

About the Author
Bruce Cryer is Vice President, Global Business Development for HeartMath LLC. Bruce brings more than 20 years of business management experience, human performance training and organizational change to this position. He is one of the key architects of the Inner Quality management training program, which incorporates innovative biomedical research into practical tools and strategies to enhance personal self-management, communication effectiveness, and organizational performance. He has edited more than 20 books on human performance, stress reduction and education. Bruce is on the faculty of the Stanford Executive Program, has lectured at the Stanford Sloan Program, the University of California at Berkeley Haas Business School, the Santa Clara University Levy School of Business, the Wharton Club of Northern California, and the Nanyang Polytechnic University School of Business Management in Singapore. He's been a guest on hundreds of TV and radio programs nationwide, and is a former Broadway actor and singer.

Customer Reviews

This model (Inner Quality Management) is the antidote!
I am a business consultant. As I read this book the words "This is it" kept running through my brain. These principles of Internal self-management are the antidote to the illness I see in too many organizations. Very talented individuals with a desire to do their very best are losing their spirits and hemorrhaging under the perception that they "can't manage the pace" anymore. Stress and overwhelm feed cynicism which quickly leads to breakdown. Doc Childre and Bruce Cryer have show us the map to restore and sustain organizational vitality and wellness. How to thrive as individuals and then thrive as teams and organizations. I clearly see that these tools are practical, have scientific underpinning and have been field-tested and proven. Imagine the impact on quality, climate and profits if an organization was able to transform even 15% of its Chaos into Coherence. If each organization has a "collective brain", it should be processing its information coherently and creatively, and the lifeblood of that organization (the spirit of its employees) should be coursing thru this oganism with full hearts. Bravo to Doc Childre and Bruce Cryer for showing us how to enter the 21st century with the tools to make this a reality. I'm recommending that every business manager, CEO, VP, administrator and politician study this book, learn the techniques for themselves and bring this to their organizations.

This is the way business will be done from now on.
When I say the science behind the HeartMath System of mental-emotional management is impeccable, I ought to know what I'm talking about. I spent thousands of dollars bringing expensive consultants in to look at the Institute of HeartMath and their products. As the director of an advanced research lab responsible for finding breakthrough technologies that would help take my then 25 Billion dollar company to the 100 Billion dollar mark, it was important to make sure HeartMath was legitimate and that the products or "tools" as they were called, worked.

An immanent and respected scientist I brought in to investigate the scientific methodology applied in the Institute of HeartMath's Research Labs not only gave them a glowing bill of health, but ended up becoming a member of HeartMath's scientific advisory board. An expert in behavioral psychology I tasked to investigate the claims that IQM could enhance employee performance is now involved directly with bringing HeartMath "tools" to sports figures he consults, including a PGA pro on the current tour who is using the HeartMath "tools" to help him improve and sustain his game. People from the corporation's "University," the training arm of the company I brought in to investigate the feasibility of the application of the tools, ended up selecting HeartMath training as the exclusive stress reduction and control program, replacing all other less effective forms for corporate employees. The division who's factory I used as a test-bed for our formal scientific study ended up offering the HeartMath tools to all its employees.

Anecdotally, the young golf pro has never seen himself play better. Despite the hotly competitive environment and pressures of a young newcomer to the pro tour, he has yet to shoot a single game over par. The division that adapted the HeartMath tools factory-wide has recently been the corporation's most profitable and highest growth division, so far outperforming it's sisters that it was single handedly responsible for keeping the corporation profitable through tough economic times brought on by the recent Asian monetary crisis. I have my two favorite stories representing the best of what happened at the socio-economic extremes we tested in the scientific study: One story is about a factory worker who tells of going to a baseball game where a really offensive fan who had been heckling the players and officials all during the game started in when my factory worker's child came up to bat.

The HeartMath "enabled" factory worker said, "I was able to Freeze-Frame, and just chill-out when this person started saying things about my kid. There he was, right next to me, bad-talking my own kid. I did not hit him, I did not get arrested, and I did not miss work on Monday since I didn't go to jail." How's that for real-life from the lower strata of Maslow's hierarchy.

Contrast that with the story of the Patent Attorney who, during the study, lowered his blood pressure at the same time doubling his work output. That part of the story is astounding enough, but add to that his personal family tragedy where his premature twins lived only a few days in intensive care then died. All this happened to this young professional during the time he doubled his work output and went from hypertensive to normal blood pressure.

From Chaos To Coherence is a must read for businesses today. Responsible business leaders will read and heed it. The HeartMath tools are going to become as important to business in the remarkable times ahead as product quality assurance and meeting customer needs have in the past few years. Making quality products is no longer reserved for a few prestigious product lines, it has become players stakes in today's business game. As soon as your competition starts applying the methods and processes described in this book and embedded in the HeartMath "tools" you will have to apply or fall behind.

And what a glorious set of standards the application of the principles outlined in From Chaos To Coherence is going to provide for modern business. Imagine empowered employees who are happier, healthier and more productive. When attitudes of care and appreciation are genuinely applied within the members of your workforce, imagine what it will do to your bottom line. The health care savings are enormous and the effects on absenteeism and employee job satisfaction are potentially marvelous. But where I see the most effectiveness is in the attitude of empowered employees reflecting care and appreciation toward each other, their families, and YOUR CUSTOMERS. The effect on the bottom line of a business that walks its talk in customer satisfaction is what will set a "HeartMath empowered business" ahead of the rest. Once customers learn the experience of working with a business where the individuals care and appreciate them, customers will start to demand that experience in every transaction with every business.

Get a copy of From Chaos To Coherence and start enjoying the results on your business now.

An INJECTION! of hope and packed with usable information.
I'm convinced the most of us have adapted to the chaos we live in. I'm tired of being barraged by the environments where I spend most of my time. This book has given me some easy tools to help fortify my inner environment. It's kind of like having had an emotional virus vaccine. If you're a CEO, manager, salesperson, administrative support person, or factory worker, read this book. It may add some extra years to your life and prevent some unwanted physical by-products of stress, like high blood pressure!