Product Description

Product Details

• Amazon Sales Rank: #162105 in Consumer Electronics
• Brand: Duet HT
• Model: WFW9200SQ
• Dimensions: 242.00 pounds

Features

• AccuWash Temperature Control
• 6-Point Suspension System Reduces Noise/Vibration
• 1,000 RPM Maximum Spin Speed
• DimensIons: (WHD) 27 X 38 X 31 1/2 In.

Customer Reviews

Door breaks easily, DO NOT BUY!
The set was purchased as a gift for me by my husband in an effort to make laundry easier (larger capacity = less loads) and be more effecient - it uses 1/3 the amount of water my un-he top loader did. He purchased the wfw9200sq elec. dryer as well.

While it was being delivered from Lowe's the installation man told me "be ginger with the doors, they break a lot, but a lot less than they used to." Okay.

The machine worked great for 5 days, then at 6am with much laundry to be done, I pressed power, put in a load, added the soap to the cheap plasticky soap dispenser (which I figured would be the first thing to go on the machine) and BEEEP BEEEEP BEEEP!!!!! F 26 flashes on the machine three times. So, I tried again. BEEEEP BEEEEP BEEEP F 26. Then I unplugged it. Then I tried it again. Then I called Whirlpool who said to unplug it. Which I did. BEEP BEEP BEEP F26.
"What does that mean?" I ask..
"Don't know" she said. "Never heard of F26 coming up on a display."
The she said they would dispatch someone in ONE WEEK. I explained that would not do, this machine was only a few days old. They gave me a priority service call (which I did not pay for) and the guy came the next morning.

He showed me a combination of buttons to push to get into some diagnostic mode to remedy the issue but assured me this was a fluke and would not happen again.
"What does F26 mean?" I asked.
" It's a door thing", he said, "but it's no big deal. Won't happen again."
" Why doesn't the phone-in customer service guy tell you the button combination and save the service call?"
I ask.
"Don't know" he said.

He leaves and literally 20 mintues later... BEEEP BEEEP BEEP F26 error. I tried the diagnostic code trick. Still with the "F26" error.

Then I tried to call the service man on his cell phone 3 times and he didn't answer. Then I called Whirlpool. They said they could send someone..... in ONE WEEK.

I went back to Lowes that day and asked that it be returned. I got a whirlpool cabrio top loader (thinking I would avoid the front loader door problem altogether) which was close to $1000 cheaper -- it is extremely loud, but no operational problems with it so far.

Bottom line, maybe I got a lemon, but 5 days of regular use and the thing blew up. It was quiet and did clean the clothes nicely and spun them almost dry so that the dryer need not run excessively. But I still wouldn't recommend it. $2500 for the pair is a lot of money.

Only works for a few years...
We've had a terrible experience with this washer. It actually worked fine for the first year and a half, but after that it developed a leak which has grown to about a liter per load (we use baking pans to catch most of it). We had someone out to look at it, and it turns out that detergent collects at the bottom of the door along a plastic insert, exactly where a small hole has formed in the "boot" (big gasket) that seals the water in. The detergent corrodes the boot. Replacing this is really expensive (hundreds of dollars -- a good chunk of a new washer).

I called Whirlpool customer service, and spoke to one of the most unhelpful and unsympathetic customer service agents I've ever encountered. The message was simply, "it's not our problem since it's out of warranty". She didn't even have any advice about how we could work around this.

Bottom line, avoid this one unless you want to replace it after a few years.

Only lasts a few years, and Whirlpool has the WORST customer service
After only having this washer for a few years (and paying about a grand for it), the bearings have gone bad and will cost us about $400 to fix it. The worst part about it is that the repair guy told us to call whirlpool, that this is a very common problem with these washers and they should cover it. Whirlpool was totally unhelpful and informed us that it is out of warranty, so there is nothing they can do. I told them what the repair guy said, and their response was "well, there is no recall out." Whirlpool is currently in litigation over one of their other washers- same thing, lots of repairs and no warranty coverage or recall. Sooo, we will never buy another whirlpool item again, which is too bad since all of our appliances are made by them and were quite pricey. They will be losing a lot of business from us, all to save a few bucks.