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2-Year Extended Warranty for Kindle DX ( 9.7" Display, U.S. Wireless, Latest Generation)
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| Price: | $109.00 |
Availability: Usually ships in 1-2 business days
Ships from and sold by Service Net
Product Details
Features
- Protect your Kindle DX (9.7" Display, U.S. Wireless, Latest Generation) for two full years. Adds an additional year and more comprehensive protection than the one-year manufacturer's warranty.
- Offers one-time coverage for accidental drops and damage.
- Hassle-free replacement of your Kindle DX for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle DX.
- Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims.
- 2-Year Extended Warranty for Kindle DX is available for any Kindle DX( 9.7" Display, U.S. Wireless, Latest Generation) shipped within the past 30 days. Only available to U.S customers.
Editorial Reviews
From the Manufacturer
Every Kindle DX (9.7" Display, U.S. Wireless, Latest Generation) comes with a one-year manufacturer’s warranty. With the 2-Year Extended Warranty for Kindle DX, you can extend your coverage for an additional year and protect against accidental drops or damage. This helps avoid the inconvenience and costs associated with a broken device. The warranty stays with the device even if it is gifted or sold to another party.
The 2-Year Extended Warranty for Kindle DX (9.7" Display, U.S. Wireless, Latest Generation) is offered and sold by an experienced service management company, Service Net Retail Solutions, LLC ("Service Net"). If your Kindle DX experiences a covered failure during the warranty's term, Service Net will replace your unit at no additional cost. Service Net will even cover shipping costs for both the defective and replacement unit.
What is Covered
- Two years of coverage for failures due to normal operation of device
- Two years of coverage (limited to a single claim) for accidental drops or damage
- Purchase 2-Year Extended Warranty for Kindle DX (9.7" Display, U.S. Wireless, Latest Generation) for your qualifying Kindle DX (you will receive an information packet in the mail)
- Contact Service Net customer service at (877) 441-3836 if your Kindle DX fails
- Receive a replacement Kindle DX and return your damaged device to Service Net
Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Headquartered in Jeffersonville, Ind., the company maintains sales offices in Denver, Colorado; Hartford, Connecticut; and Irvine, California.
Customer Reviews
Mis-Named and Inappropriate Offering from Amazon
Over the years, I've been a total fan of Amazon.com (as well as becoming a shareholder when it became possible. Their quality, pricing, speed of service, hassle-free returns, etc. are all features that make being an Amazon customer a great experience.
Recently I bought a Kindle 2 and have ordered the Kindle DX. However, I must say that the 2-Year Extended Warranty is not a pleasing thing for me.
1. It is NOT a "Two-Year" Extended Warranty. It is, in fact a warranty which extends protection for one year beyond the one year which is included in the Kindle purchase price.
2. It is terribly overpriced. According to my reading of many sources about extended warrantees, the profit margin on these is nearly 98%!!! There have been states which have severely limited such warrantees since they are in fact predatory in nature. BestBuy's extended warrantees are a joke, for example. I've had a two year battle with them over a warranty on a large screen TV.
3. They are only covering you for one incident.
4. The offer of "hassle-free" processing in case of trouble....hey, that ought to be simply included in ANY offering of such services, not something which has to be paid extra for.
Doesn't cover the most likely failure: the battery
The aspect of this 'warranty' that has the best chance of being useful is the coverage for accidental damage. But, you should decide for yourself if paying about one-quarter the cost of the item on the chance that you might break it within two years is sensible... if you generally don't break things, and are less than 25% likely to break this, then it doesn't make sense from an actuarial point of view. (Do you find that you break more than one-quarter of your electronic items?)
As for extending the manufacturer's warranty against defects: it's pretty darned unlikely for a manufacturing defect to show up after a year of use. The only thing that will likely stop working in that second year of use is the battery, but this warranty specifically excludes coverage of the battery (look at the Terms and Conditions, Section 9 (Exclusions), Paragraph I (Consumable items): "Consumable items are defined as any part that is considered consumable by the manufacturer and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not.")
Remember that Service Net, like any company, makes its profit by taking in more money than it pays out. Just like gambling, you have a chance to come out ahead, but the odds are in favor of the house. On average, extended warranty customers spend much more than they receive in return.
So, save your money, buy a bunch of Kindle books instead. :)
Problems with the Company
"I bought a kindle dx and an extended warranty. They sent me a certificate starting the warranty before the kindle was scheduled to be delivered to me. I told them to cancel the contract and give me my money back. Seems like a good way to skim off the promised warranty time, and if they are going to be doing that, I don't want to do business with them. Now, I find they still haven't refunded my card three days later and have been put to the aggravation of filing a complaint with my credit card provider to contest the charge. I wish I had reviewed other customers comments before purchasing this warranty. From what I can tell it doesn't really cover much anyway. I think Amazon should take a close look at whether they should be doing business with these people. This is not an Amazon product, but is provided by an outside company."
