This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques. Considering the intensely competitive nature of business today, this book focuses on practical applications that all managers can use to deal with their HR-related responsibilities, while being able to defend their plans and contributions in measurable terms. A five-part format begins with an introduction, and then covers recruitment and placement, training and development, compensation, and labor relations and employee security. For all human resource personnel and managers.

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Product Description

This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques. Considering the intensely competitive nature of business today, this book focuses on practical applications that all managers can use to deal with their HR-related responsibilities, while being able to defend their plans and contributions in measurable terms. A five-part format begins with an introduction, and then covers recruitment and placement, training and development, compensation, and labor relations and employee security. For all human resource personnel and managers.

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Product Details

• Amazon Sales Rank: #223766 in Books
• Published on: 2004-11-21
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 752 pages

From the Publisher
This text focuses on HRM as the responsibility of EVERY manager. Gary Dessler's revision weaves four themes throughout the text: HR and the Responsive Organization (new), Building Employee Commitment, Global HRM, and Small Business Applications. New boxes include Diversity Counts, Information Technology, and HR.

From the Back Cover
Human Resource Management provides readers with a complete, comprehensive review of essential personnel management concepts and techniques in a highly readable and understandable form. Coverage emphasizes essential themes throughout the book, including the building of better, faster, more competitive organizations through HRM; practical applications that help all managers deal with their personnel-related responsibilities; and technology and HR. Specific topics include the strategic role of human resource management; equal opportunity and the law; job analysis; personnel planning and recruiting; employee testing and selection; interviewing candidates; training and developing employees; managing organizational renewal; appraising performance; managing careers and fair treatment; establishing pay plans; pay-for-performance and financial incentives; benefits and services; labor relations and collective bargaining; employee safety and health; managing human resources in an international business; human resources information systems and technology. For practicing Human Resource Managers as well as any business managers who deal with human resource/personnel issues.

Excerpt. © Reprinted by permission. All rights reserved.

We all do business today in a networked world. Gary Dessler has always aimed Human Resource Management at providing students and practicing managers with a complete and applied review of essential HR concepts and techniques in a highly readable and understandable form. That certainly hasn't changed in this edition. It's still packed with the practical applications and high readability that make this book a best-seller. And, since all managers perform personnel-related tasks, it's still aimed at all managers, not just HR managers. But, one thing that has changed is the book's new emphasis on connectivity. It shows vividly, with dozens of new examples, how managers use the Internet to improve their HR operations' functionality and efficiency.

Connectivity doesn't just mean the Internet. Managers today can't just pay lip service to thinking strategically. Your whole effort must be coherent, and integrated. The only way you can compete is by making sure you've linked your firm's HR and other activities with the firm's strategies. This book contains the most complete and specific coverage of strategy and HR in the market. All chapters start with a strategic overview focused on a real firm. It shows the firm facing a strategic challenge. And, it suggests how management might use HR to advance the firm's strategy. Strategy & HR features in the chapters then show what HR actually did. The net result—a student better prepared for success as a manager.

Key Features of The Ninth Edition

New! Strategy and HR Coverage. Chapter 1 contains a brief outline of strategic management and its relevance to HR. All chapters begin with a Strategic Overview focused on a real firm. It shows the firm facing a strategic challenge and suggests HR's possible role; a Strategic HR feature in the chapter then shows what the firm actually did. Some of these firms are large, well-known companies; others are small to medium-size operations. Features for each chapter include: Dell Computer and cost cutting (Chapter 1); Suffer Health's IT shortage (Chapter 4); Longo Toyota's diversity program (Chapter 2); UK's Channel 4's world class training effort (Chapter 7); Crystal Gateway Marriott, winning employee commitment (Chapter 10); Con Edison and safety first (Chapter 15); Siemens, becoming a global company (Chapter 16).

New! HR.NET features show how managers use the Web to improve HR functions. Some HR.NET topics include: Using the Internet to Boost Diversity; Recruiting Online; GE's Technology-Based Training; Telecommuting; Doing an Internet-Based Salary Survey; Managing 401(k) Plans Online; Global HR Information Systems.

New! The New Workplace: Diversity Management and Global HR. This feature highlights issues in diversity and global HR management. There is expanded coverage of diversity management in Chapter 2, and about half the New Workplace boxes provide examples and tips for managing diversity. About half illustrate global HR applications, such as training employees going abroad, formulating salary plans for expatriates dealing with labor unions in other countries, and other important topics., There is also a revised and expanded chapter on international HR selection practices (Chapter 16). It provides in-depth coverage of the international aspects of HR selection training, compensation management, intercountry differences in personnel laws and requirements, and more.

Entrepreneurs + HR. Managers in small and mid-sized businesses face unique challenges in managing human resources. The 9th edition continues our use of a special feature that illustrates how that chapter's material can be and is applied in a small-business context. This feature is found in about half of the chapters and includes topics such as Expanding the Management Team (Chapter 4); Empowering Employees: Lois Melbourne of Time Vision (Chapter 8); Incentive Plans in a Small Business (Chapter 12); Dot-toms and Unions (Chapter 14).

Research Insight. As in the eighth edition, these special text sections illustrate recent research findings in areas like interviewing and appraisal, helping to provide a lively, real-life "picture" of that tog You'll find one or two per chapter.

New! High-Performance Insights. These text sections illustrate how firms use modern HR practices to build better, faster, and more competitive organizations. For instance, Chapter 4's shows how GE and Cisco Systems are responding faster and more competitively by using Internet HR techniques to recruit high-tech workers; Chapter 13's illustrates how Weirton Steel Corp. drives down costs with its workers' compensation methods; and Chapter 15's feature shows how Dayton Parts Corp. reduced expenses and boosted performance with a new safety management program.

New! WEBNOTES. This feature uses actual screen shots to illustrate the many ways in which HR managers can use the Internet to carry out basic HR functions. WEBNOTES appear in each chapter of the text.

Margin Glossary. Key terms appear in boldface within the text, and with their definitions in the margin.

End-of-Chapter Features

Chapter Summaries. Each chapter contains a point-by-point chapter summary students can use to quickly refresh their memories and get an overview of what they've read in that chapter.

New! Tying It All Together. Each chapter also ends with a brief description of what precedes and what follows that chapter so that the topics covered in each chapter are related to one another.

Exercises and Assignments

Reviewers wanted more resources to aid and encourage experiential learning, and we've responded by strengthening the end-of-chapter exercises. In each chapter you'll find:

Discussion Questions. Each chapter has a set of discussion questions that can be used as the basis n class discussion or homework assignments.

Individual and Group Activities. A set of 3 to 4 individual and group activities can be used in d1 or in study groups outside of class. Notes for each activity are in the instructor's manual.

Experiential Exercises. These exercises help students apply their knowledge in an interactive group situation. Notes for these exercises are in the instructor's manual.

Cases. Each chapter contains two types of cases: Application cases are longer, more in-depth, and provide the basis for class discussion or for written assignments. A new! Continuing case, LearnInMotion.com, appears at the end of each chapter and gives students an opportunity to solve the problems faced by a dot-cam startup.

Teaching and Learning Package

Online support. In addition to the dozens of new technology-based text examples, such as how to recruit employees and conduct salary surveys on the Internet, we've achieved this expansion in technology in several ways:

New! This edition offers a fully developed online course for HRM in the following formats:

• Blackboard
• CourseCompass

Companion Web Site (http://www.prenhall.com/dessler). The 9th edition's Web site represents a tremendous leap forward, offering the most robust, content-rich Web support available with any HRM text. This site provides professors with a customized course Web site, including communication tools, one-click navigation of chapter content, resources such as current events and Internet exercises, as well as the Video Guide for the On Location Video Series. For students, there is an interactive study guide (multiple-choice, true/false, and essays), an Internet Resource section that provides Web links for all of the companies and Web resources listed in the Dessler text, additional HR forms and figures, appendices to the 9th edition (Establishing HR Systems, Managing Your Career, and Quantitative Job Evaluation Methods), self-assessment exercises, a video tutorial, and an HRCI Certification Exam Guide.

A powerful new point-and- click syllabus creation tool that faculty can use for each course and section they teach. Additionally, faculty can annotate and link each resource on the Web site to their syllabi. Faculty can even upload their own personal resources to our site and have these resources available to their students via their personalized syllabus.

New! On Location! Video. In these part-ending video segments, students will watch a panel of real-life HR executives from companies like BMG and hotjobs discuss current Human Resource issues like sexual harassment and discrimination, recruiting, the complexities of restructuring, incentives and benefits, labor relations, and the successes and failures of expatriate employees.

New! Human Resource Management Skills CD-ROM. Developed by Mary Gowan, of University of Central Florida, this student CD-ROM focuses on essential HR skills such as Strategic Planning and Recruitment, Job Analysis, and Total Rewards. Each module contains an introduction, a skills section that allows the student to apply his or her knowledge through interactive exercises, and finally a , quiz that tests students on the material covered in the module. Also included on this CD-ROM is the HR Skills Video Series.

Multimedia PowerPoint Presentation. Available on the Instructor's Resource CD-ROM, and prepared by George A. Wynn, of University of South Florida, this comprehensive set of PowerPoints contains over 800 color slides, allowing professors the flexibility to create a presentation that will best suit their classroom needs. In addition to key chapter material, as well as text figures and tables, this presentation includes original content not found in the new edition, slide notes to aid instructors, and multimedia components such as video clips, audio, additional Web links and resources, and animated graphics.

Instructor's Resource CD-ROM. On a single CD, professors can find the Instructor's Manual, PowerPoint presentation, and the Win / PH Test Manager. Containing all of the questions in the printed Test Item File, Test Manager is a comprehensive suite of tools for testing and assessment and allows educators to easily create and distribute tests for their courses.

Instructor's Resource Manual. In the new edition of the Instructor's Resource Manual, instructors will find chapter summaries, annotated lecture outlines with PowerPoint references, key terms, and answers to all end-of-chapter and case material. Also included is a Video Guide that provides video cases and teaching notes.

Test Item File. Over 100 questions per chapter including multiple-choice, true/false, short-answer and essays.

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Customer Reviews

Disappointment int he Details
I was delighted to learn that Dessler had a new HR management book available August 1999 for an MBA class I was teaching beginning in September 1999. Before selecting the book I reviewed an earlier edition and was pleased with the organization, topics, and simple style. I selected the newest edition without seeing it. Imagine my shock and embarrassment when I started reading it after assigning chapters to my students. I found a few typos in the beginning and laughingly told my students I would give them bonus points for any they found. I thought it would encourage them to read carefully. I had to discontinue the practice after about probably the first dozen were in the first couple chapters. One class we concentrated on writing a resume. The example of a "good" resume that Dessler provided was terrible. Not only was it confusing, it was from the 1980s. I am sorry that my students had to pay $. I am teaching the class again in February so will need to find another book. Mr. Dessler, I hope you encourage those in HR to be more careful in the details of their work than you were in your book.

Dessler Knows the Field
Dessler's approach in Human Resource Management is thorough, comprehensive, contemporary, and very readable. The figures, tables, and other visuals are excellent for models and practical use. The cases and application exercises are relevant to the real world and greatly assist in the overall understanding of the main concepts of each chapter. Chapters on employee testing and selection, appraising performance, job analysis, and personnnel planning and recruiting, are particularly well presented. The complexities of establishing pay plans and financial incentives are explained in simple terms for the reader and include revelant examples. The text also comes with supplementary materials which greatly enhance it's use and application. This book can be used for lower as well as upper division courses at the University or College level.

Best In Breed
This book's content and support is, unquestionably, the best available today. I've used it to support teaching HR Management to graduate students and have been pleased to see how much my students derive from it.

HOWEVER...

Very recently, some of the "free" support my students were able to use has been converted to "a la carte," pay as you go services.

This was a huge disappointment to me and my students, who had to pay an outrageous $130 for a textbook.

I used to feel justified supporting that price because of the auxiliary content with which it was bundled. But not any more. I would urge Dr. Dessler and his team to restore the "extras" that added so much value to the work.

That carping done, he and his group have done a first-rate job on this one, and I'm eargerly looking forward to the new effort.