Product Description

Whether its software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

Product Details

• Amazon Sales Rank: #33268 in Books
• Published on: 2008-05-12
• Original language: English
• Number of items: 1
• Binding: Paperback
• 384 pages

Features

• ISBN13: 9780470185483
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

From the Back Cover
Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

• Learn to recognize factors that limit usability

• Decide whether testing should occur in a lab setting or at the site where the product is used

• Set up a test plan to assess goals for your product's usability

• Choose and train effective test moderators

• Decide on the best way to collect and review data

• Report the results and make recommendations

• Learn user-centered design principles and practices — the context for usability testing

• Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

About the Author
Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com

Customer Reviews

Great reference book for usability testing
This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.

It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).

The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.

I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.

Very practical, very thorough
Years ago, I taught myself how to do usability testing out of the first edition of this book.

It's now been thoroughly updated to reflect today's best practices.

Dana Chisnell is a leading usability professional, equally at home in the real world of deadlines and realities and in the world of academia. You'll find her practical, friendly approach throughout this book.

If you're new to usability testing, this book will take you step by step through what you need to know.

Even if you've been running usability tests for a while, you will find that this book is a valuable refresher and reference.

The best resource out there
Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds. You can't get a better resources for Usability testing.