Product Description

From her own experience in various agencies and organizations, Rusaw knows that to inspire change in any organization and particularly in the public sector, change agents must understand that change is primarily collective, nonrational, and nonlinear. People who seek to create change cannot stand apart from the problems, issues, and concerns raised by their constituents, but must merge themselves into the data-making, analysis, and diagnosis phases of consulting. The agent must, in other words, participate actively in creating change--and how the agent must do this, why, and the effects the agent can expect are the subjects of Rusaw's book. Few books discuss public sector change in the way Dr. Rusaw does here, and none incorporate the phenomenological perspective that she uses. Her book will appeal to practicing public administrators who seek real-life examples presented in conversational language. It will also be important for teachers and students in public administration, specifically in courses in organizational behavior, leadership, organization theory, human relations, and public personnel management.

Product Details

• Amazon Sales Rank: #5227460 in Books
• Published on: 1998-01-30
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 264 pages

About the Author
A. CAROL RUSAW is an Associate Extension Professor at the Institute of Public Service, University of Connecticut, and has over 15 years experience as an adult educator and change agent in government.

Customer Reviews

Leading of change from the inside out.
This is a guide for engaging in organizational change in the public sector. A major theme of this work is the leading of change from the inside out. The author covers: a holistic view of organization change; data collection and analysis; mediation roles of change agents; empathy and encouragement; cooperation; and holistic learning. The book contains a lot of detailed guidelines and insights. Many references. Recommended.