Product Description

Product Details

• Amazon Sales Rank: #115950 in Books
• Published on: 2008-05-30
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 240 pages

Features

• ISBN13: 9780910965798
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.

Review
"An important read for both executives and employees." -- Jill Griffin, author, Customer Loyalty, and coauthor, Customer Winback"

Arussy cuts to the heart of the matter: Excellence is in the eye of the beholder, and customer satisfaction is the benchmark by which every organization should measure their success. -- Greg Gianforte, CEO & Founder, RightNow Technologies

In his usual good humor and easy to read manner, Lior explores 23,000 responses to a global, year long survey which asks how employees feel their customer interactions have been as compared to the recipients of those interactions. The results are astounding. This book is a must read for companies that want to get the jump on their competition by delivering excellence instead of mediocrity. -- Sheri Greenhaus, Managing Partner, Cyber M@rketing Services/ CRMXchange.com

In this book, Lior Arussy skillfully illustrates how critical excellence is in corporate strategy and the significant role every employee plays in its delivery. Excellence Every Day is an important read for both executives and employees. -- Jill Griffin, Author, Customer Loyalty Co-author, Customer Winback

When employees take a moment to make a moment with customers, excellence happens. In EXCELLENCE EVERY DAY, Lior defines the why and the outlines the how in which employees can make daily choices resulting in delivering exceptional customer experiences. -- John Moore former Starbucks marketer and author of Tribal Knowledge

About the Author

Customer Reviews

Excellence Redefined!
This book is a must read for anyone in the business of managing people. Lior Arussy presents a vision for consumption that will lead you down a path to empowerment, responsbility and real change within your organization. Whether you are a first time supervisor, a senior manager or the CEO of a corporation, the messages delivered within these pages transcend the outdated traditions of hierarchy and unite all participants in a common goal; to deliver excellence as defined by the customer, not by the company.

In brilliant terms that speak directly to your heart and mind, Arussy takes the reader through a process of self discovery, self denial and finally self actualization. As you finish reading the last page of this book you will realize it is not the end, but just the beginning of your own journey in the creation of value through a customer-centric culture.

The employees are what pushes a company forward; if they aren't motivated, nobody is motivated
The employees are what pushes a company forward; if they aren't motivated, nobody is motivated. "Excellence Every Day: Make the Daily Choice - Inspire Your Employees, And Amaze Your Customers" is a guide for managers seeking to get the most out of their employees in the day to day life in running a business. A seminal guide for managers, "Excellence Every Day: Make the Daily Choice - Inspire Your Employees and Amaze Your Customers" is highly recommended for community library business collections.

A must read for managers and employees alike
This is a must read for any person looking to separate their customer service team from the rest. As shown in his previous books, Arussy is a visionary when it comes to defining the service we give our customers. This book takes that definition to a new level and defines excellence for us in a new light. Not only will managers and employees alike re-define excellence both in their professional and personal lives, but with real life examples they will be able to implement these changes at the completion of the book. The real life examples drive home the need for excellence in all our lives and Arussy gives straight forward, easy to read examples and steps for creating and delivering service that will make an immediate impact on the bottom line of your company. His best work yet on leadership and customer service, not only will you amaze your customers, you will amaze yourself in the process.